Afroz Ahmed

Client: Verizon

As a Senior Software Development Engineer, I played a key role in developing the Network Service Portal (NSP), a web application designed to assist Verizon engineers in troubleshooting customer tickets.

• Developed REST APIs utilizing Express Router middleware with MongoDB integration to enhance application functionality.
• Integrated a notification system by implementing modules in Node.js.
• Utilized Jenkins and GitLab to establish a continuous integration and continuous deployment (CI/CD) pipeline, ensuring efficient development processes.
• Created responsive front-end applications using HTML5, CSS3, JavaScript (ES6), React, and Redux.
• Designed Single Page Applications (SPAs) with React-Router for seamless user experiences.
• Built component-based applications by developing modules in React, leveraging its capabilities as a view engine.
• Enhanced component reusability through the implementation of Higher-Order Components (HOCs).
• Adopted Test-Driven Development (TDD) practices using the Chai, Mocha, and Sinon frameworks to ensure code quality and reliability.

As a developer, I played a key role in creating innovative applications to enhance user experience and streamline processes for Allstate.

Home Insurance Application:

• Contributed to a web application that enables agents to obtain quotes and convert prospects into customers.
• Upgraded the Alliance platform from Java Servlet to a responsive application using React and Redux.
• Integrated and configured a Jenkins pipeline for continuous integration and deployment.
• Implemented SonarQube to improve code quality and optimize performance.
• Analyzed business logic and backend services using SoapUI.

Customer-Facing Chatbot:

• Developed a chatbot using Amazon Lex to enhance usability and provide prompt guidance for website users, designing sample utterances and training intents for improved responsiveness.
• Built a serverless application leveraging AWS Lambda and DynamoDB for efficient data handling, while utilizing Node.js for implementing business logic.
• Monitored performance metrics with Amazon CloudWatch and implemented a reporting system using Splunk.
• Created responsive UI components with React.js and Redux to ensure a seamless user experience.
• Enhanced intent accuracy and reporting through visualization tools like Matplotlib.