Afroz Khan
Merchant Support Specialist
Greater Noida
Summary
Seeking a challenging role to apply leadership skills and dedication, driving organizational progress. With adaptability and strong interpersonal abilities. To propel team success and embrace new challenges for continuous professional advancement.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Banking Alliance
One 97 Communication (Paytm)
Noida-Sec 98 Skymark One
03.2023 - Current
- Managed over 100 inquiries daily regarding EDC devices from partner banks, consistently delivering timely and efficient solutions to meet their needs with 100% satisfaction. Frequently exceeding this number during peak periods.
- Held accountable for overseeing activation and deactivation processes of EDC devices for esteemed banking partners including ICICI, HDFC, and TMB, ensuring compliance with regulatory requirements and company standards.
- Maintained strong relationships with key banking partners, fostering collaboration and ensuring seamless operations to optimize service delivery and enhance partner satisfaction.
Merchant Termination
One 97 Communication (Paytm)
Noida-Sec 98 Skymark One
01.2022 - Current
- Managed activation and deactivation processes for merchant accounts, ensuring compliance with company protocols and facilitating smooth transitions.
- Proactively identified and mitigated fraudulent transactions conducted by merchants, employing robust monitoring and analysis techniques to safeguard company's financial integrity.
- Implemented decisive actions such as blocking accounts and initiating investigations to mitigate risks and protect company's reputation.
Education
MBA (Master of Business Administration) - Marketing & International Business
Ajay Kumar Garg Institute of Management
27th KM Milestone, Delhi - Meerut Expy, Ghaziabad, 03.2020 - 05.2022
BBA (Bachelor of Business Administration) -
Chaudhary Charan Singh University Meerut
Delhi-Hapur Bypass Ghaziabad, Uttar Pradesh 201015 05.2017 - 06.2020
12th Commerce -
D.R International School
Garhmukteshwar, Hapur, Uttar Pradesh 24520510th -
Kendriya Vidyalaya E.B.S Babugarh Cantt
PVF8+MJR, Cantt., Babugarh, Uttar PradeshSkills
Proactive problem solver
Excellent communicator (verbal and written)
Enthusiastic and adaptable
Thrives in high-pressure environments
Collaborative team player
Proficient in MS Office and PC skills
Quick learner, with the ability to adapt to new technologies and processes rapidly
Positive feedback recipient
Adaptable and flexible
Internship
Tenhard India, Management Intern, 56/12, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh, 201301, 03/01/20, 05/01/21, Sales and Marketing: Executed a dynamic sales funnel strategy to effectively generate and convert leads, leading to the improvement of communication, persuasive, and attentive abilities. Utilized the STP concept acquired in coursework to propel impactful sales and marketing initiatives.
Projects
Industry Analysis (Aviation industry), 06/01/22, 08/01/22, Analyzed the Aviation industry to identify key trends and opportunities. Gathered data and conducted thorough research on market competitors and customer preferences. Developed comprehensive reports and presentations to communicate findings and recommendations. Mini Projects: Handmade Goods Online Store, 08/01/21, 10/01/21, Developed an innovative business idea for establishing an online store of Handmade Products in Noida, Ghaziabad District. Researched the market potential and identified the target audience for the online store. Created a comprehensive business plan including marketing strategies, financial projections, and operational logistics.
Certification
Becoming Customer Experience Owners
Timeline
Banking Alliance
One 97 Communication (Paytm)
03.2023 - Current
Merchant Termination
One 97 Communication (Paytm)
01.2022 - Current
MBA (Master of Business Administration) - Marketing & International Business
Ajay Kumar Garg Institute of Management
03.2020 - 05.2022
BBA (Bachelor of Business Administration) -
Chaudhary Charan Singh University Meerut
05.2017 - 06.2020
12th Commerce -
D.R International School
10th -
Kendriya Vidyalaya E.B.S Babugarh Cantt