Afroz Khan
Faridabad
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
21
21
years of professional experience
Work History
Assistant Manager Facilities
Jones Lang LaSalle, JLL
01.2011 - 04.2022
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
Facilities Manager
CB Richard Ellis Inc
05.2007 - 06.2013
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 18 housekeepers.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the office.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Administrative Officer
Chaque Jour Outsourcing Solutions
02.2005 - 04.2007
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Maintained inventory of office supplies and placed orders.
Medical Representative
Biochem Pharmaceuticals
08.2001 - 01.2005
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
Education
MBA - HR & Marketing
Maharishi Dayanand University, Rohtak
Faridabad06.2026
Bachelor of Arts - Public Administration
Maharishi Dayanand University, Rohtak
Faridabad, India07.1999
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Strategic Planning
- Budgeting and finance
- Succession Planning
- Workload Management
- Recruitment and hiring
- Problem-Solving
- Adaptability and Flexibility
- MS Office
- Documentation And Reporting
- Negotiation and Conflict Resolution
Timeline
Assistant Manager Facilities
Jones Lang LaSalle, JLL
01.2011 - 04.2022
Facilities Manager
CB Richard Ellis Inc
05.2007 - 06.2013
Administrative Officer
Chaque Jour Outsourcing Solutions
02.2005 - 04.2007
Medical Representative
Biochem Pharmaceuticals
08.2001 - 01.2005
MBA - HR & Marketing
Maharishi Dayanand University, Rohtak
Bachelor of Arts - Public Administration
Maharishi Dayanand University, Rohtak
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