Afroz Khan
Manager Facilities
Faridabad,HR
Summary
Soft Services Facility Manager with expertise in housekeeping, space management, cafeteria, pantry, mail room, inventory, events, and budget management to drive efficient and seamless operations.
Overview
24
24
years of professional experience
Work History
Site Lead
Colliers International
11.2024 - Current
- Oversee housekeeping operations, ensuring hygiene, safety, and compliance across facilities.
- Manage cafeteria services, driving food quality, vendor performance, and cost efficiency.
- Supervise pantry management, including stock control, timely replenishment, and staff allocation.
- Administer mailroom operations to ensure smooth, accurate, and timely courier handling.
- Coordinate event management activities, covering logistics, vendor liaison, and execution.
- Monitor and control finance and budgets, preparing reports, and driving cost-optimization initiatives.
- Manage inventory control across housekeeping, pantry, and cafeteria to minimize waste and ensure availability.
- Liaise with multiple teams and vendors to ensure seamless service delivery, and stakeholder satisfaction.
- Conduct regular audits and inspections to assess service quality, and implement improvements.
- Lead and train soft services staff, fostering a culture of accountability and service excellence.
Assistant Facility Manager
Jones Lang LaSalle, JLL
07.2013 - 04.2022
- Oversaw housekeeping operations, maintaining hygiene, safety, and compliance across office facilities.
- Managed space planning and allocation, ensuring optimal utilization of workstations, meeting rooms, and common areas.
- Directed inventory management, monitoring stock levels, controlling wastage, and ensuring timely replenishment.
- Supervised parking management, streamlining allocation, access control, and vendor coordination.
- Coordinated end-to-end event management, handling logistics, vendor liaison, and smooth execution.
- Administered micro kitchen services, ensuring timely refills, cleanliness, and staff efficiency.
- Controlled facility budgets and expenses, prepared financial reports, and implemented cost-saving initiatives.
- Facilitated new-hire orientation, introducing employees to facilities, policies, and workplace resources.
- Conducted periodic audits and inspections to assess service quality, and implement corrective measures.
- Collaborated with multiple teams and vendors to deliver seamless soft services operations.
- Led, trained, and motivated staff to maintain service standards, and enhance employee satisfaction.
Facility Executive
CBRE
05.2007 - 06.2013
- Handled housekeeping operations, ensuring cleanliness, hygiene, and compliance with standards.
- Assisted in space management, supporting allocation of workstations, meeting rooms, and common areas.
- Managed inventory control for housekeeping and pantry supplies, ensuring timely replenishment.
- Coordinated cafeteria and pantry services, monitoring food quality, staff deployment, and vendor performance.
- Supported parking management, overseeing allocation, access, and vendor coordination.
- Assisted in event management, coordinating logistics, setup, and vendor support.
- Processed and tracked mail room operations, ensuring accurate distribution of couriers and documents.
- Monitored budget utilization and expenses, assisting in cost-control initiatives.
- Facilitated new hire orientation, guiding employees on facilities and workplace amenities.
- Liaised with internal teams and external vendors to ensure smooth service delivery.
- Conducted regular inspections and audits to maintain service quality and operational efficiency.
- Supported the facility manager in day-to-day operations and escalations.
Administrative Officer
Cheque Jour Outsourcing Solutions
08.2001 - 05.2007
- Managed day-to-day office administration, ensuring smooth operations and compliance with company policies.
- Handled calendar management, travel arrangements, and meeting coordination for senior management.
- Maintained and updated records, files, and documentation for easy retrieval and compliance.
- Monitored inventory and office supplies, coordinated procurement, and negotiated with vendors.
- Processed invoices, expense reports, and purchase orders, ensuring accuracy and timely approvals.
- Coordinated internal and external communication, including drafting emails, reports, and presentations.
Education
MBA - Supply Chain Management
Maharishi Dayanand University, Rohtak
Faridabad 04.2001 -
Bachelor of Arts - Public Administration
Maharishi Dayanand University, Rohtak
Faridabad 04.2001 -
Skills
Certifications & Professional Development
- Leadership Development: Developing Leadership Presence, Improving Leadership Communication, Managing Team Conflict
- Workplace & Operations: Occupational Health & Safety – Fire & Emergency Preparedness, Supply Chain Management, Time Management
Timeline
Site Lead
Colliers International
11.2024 - Current
Assistant Facility Manager
Jones Lang LaSalle, JLL
07.2013 - 04.2022
Facility Executive
CBRE
05.2007 - 06.2013
Administrative Officer
Cheque Jour Outsourcing Solutions
08.2001 - 05.2007
MBA - Supply Chain Management
Maharishi Dayanand University, Rohtak
04.2001 -
Bachelor of Arts - Public Administration
Maharishi Dayanand University, Rohtak
04.2001 -
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