Afroz Khan

Responsibilities:

• Managed a high volume of motor insurance claims, ensuring timely and accurate processing from initial intake to final settlement
• Coordinated with insured individuals, vehicle assessors, and service centers to validate claim details and expedite resolution
• Handled outbound calls to facilitate settlements and reimbursements, ensuring clarity and transparency in communication
• Assigned cases to specialized departments based on claim type, urgency, and required expertise
• Investigated delayed or disputed claims by reviewing documentation, consulting with internal teams, and resolving bottlenecks.
• Maintained detailed logs of claim status, customer interactions, and resolution timelines for internal tracking and compliance.
• Participated in weekly performance reviews, and contributed insights to improve claim handling efficiency.

Highlights:

• Played a key role in reducing claim turnaround time through proactive coordination and process streamlining
• Maintained consistent service quality with minimal escalations and high client satisfaction
• Supported onboarding and training of new associates by sharing best practices and process knowledge