Afroz Pasha
Senior Analyst
Bengaluru
Summary
Experienced with analyzing and processing claims efficiently and accurately. Utilizes problem-solving skills to resolve complex claims issues and improve operational processes. Strong understanding of team collaboration, reliability, and adaptability.
Overview
5
5
Languages
3
3
years of professional experience
Work History
Sr. Claims Analyst
AXA Global Insurance Services.
01.2023 - Current
- My role included managing insured members' accounts, processing insurance claims and monitoring records involving these claims.
- Conducted in-depth research on contract issues and system-related problems to identify trends and recommend effective resolutions.
- Identified policies or common errors that necessitated retraining sessions.
- Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.
- Collaborated with cross-functional teams to resolve disputes and enhance claims processing workflows.
- Identify policies or common errors requiring retraining sessions. Participate in quality projects as required.
- Mentored junior analysts on best practices in claim assessment and dispute resolution strategies.
- As one of the largest global insurers, AXA’s purpose is to act for human progress by protecting what matters. Protection has always been at the core of AXA’s business, helping individuals, businesses and societies to thrive.
Education
BBA - Business Administration, specialization in human resource
Indian Academy Degree College
Bengaluru 04.2001 -
Pre-University - Computer science, Economics, Business, Accountency
Royal Concorde PU College.
Bengaluru05-2019
Skills
Claims investigation
Claims processing efficiency
Data analysis
Microsoft Excel proficiency
Effective troubleshooting skills
Detail-oriented approach
Strong verbal communication
Interests
Sports and fitness activities, Travel, Volunteering, Cooking
Timeline
Sr. Claims Analyst
AXA Global Insurance Services.
01.2023 - Current
BBA - Business Administration, specialization in human resource
Indian Academy Degree College
04.2001 -
Pre-University - Computer science, Economics, Business, Accountency
Royal Concorde PU College.