Summary
Overview
Work History
Education
Skills
Certification
Websites
Awards
Timeline
Generic

Mohammed Afroz Ghouse

Hyderabad

Summary

Technical Delivery Manager with 15+ years delivering large, multi-vendor programs and portfolios across hybrid infrastructure and digital platforms. Partners with Product Owners and Delivery Leads to formulate technical solutions and deliver business outcomes—owning scope, schedule, cost, and quality. Strong in Agile/Waterfall execution, RAID/dependency management, release readiness/CAB, major incident/problem leadership, and KPI-driven governance. Comfortable with VP/C-suite stakeholders and Steering Group/Sponsor reporting. Operated in regulated airline contexts with mission-critical windows. PMP and ITIL certified; upskilling in cloud, IaC, CI/CD. Immediately available.

Overview

18
18
years of professional experience
5
5
Certifications
4
4
Languages

Work History

Delivery Leadership, Cloud & Process Modernization

Strategic Sabbatical
08.2023 - 09.2025
  • Built delivery playbooks (RAID, release readiness go/no-go/rollback, KPI packs) improving on-time release execution and handoff quality across peer teams.
  • Applied Design Thinking and Lean practices to define business outcomes, prioritize backlogs, and streamline manual steps in delivery workflows.
  • Progressed Caltech CTME PGP in Cloud Computing (expected Nov 2025); designed reference patterns for IaC/CI/CD and observability (e.g., Terraform/Ansible, GitHub Actions; SLO dashboards) to accelerate platform engineering.
  • Toastmasters leadership: trained 400+ professionals across 20+ clubs; strengthened executive communication, facilitation, and coaching skills.

Server Manageability Engineer (Technical Delivery)

Hewlett Packard Enterprise (HPE)
03.2010 - 07.2023
  • Led end-to-end delivery of complex manageability/infrastructure programs for global accounts (including a major airline), aligned to strategic roadmaps and business outcomes.
  • Co-created solution options and architecture decisions with Product Owners and Engineering Leads (Compute Ops Management, Virtual Connect, automation guardrails); evaluated trade-offs, secured approvals, and delivered to production at scale.
  • Ran hybrid Agile/Waterfall execution; maintained an Integrated Master Schedule (IMS), RAID/dependency mapping, and change control; managed release calendars and go/no-go/rollback readiness and operational handover checklists.
  • Drove innovation and performance uplift by automating manual runbooks, reducing configuration drift, and instituting proactive detection via Call Home/PEAK analytics.
  • Engaged VP/C-suite stakeholders; owned Steering Group/Sponsor reporting, progress/variance control, and timely escalation; delivered >95% on-time executive updates during P1 events.
  • Orchestrated onsite/offshore delivery and vendor partners across 2–3 time zones; aligned SOWs/SLAs, demand/capacity, and consultant performance; matrix-led and mentored 10–15 engineers/SMEs to uplift delivery competencies.
  • Selected Outcomes
  • Change success improved from ~86% to ~95%; change-induced incidents reduced ~35% via gated readiness and rollback planning.
  • MTTR reduced ~30%; repeat incidents down ~27%; P1 frequency down ~22% YoY; CSAT/NPS up ~10 points.
  • Improved audit traceability and reduced exceptions via modernization and automation guardrails.
  • Airline/Regulated Relevance
  • Major airline program: Managed releases within maintenance/flight windows and OCC blackout periods; strengthened operational compliance and audit evidence in a regulated environment.

Storage & Backup QA Engineer

Arcserve (CA Technologies)
12.2009 - 03.2010
  • Led STLC for enterprise backup/DR; partnered with engineering to resolve performance and data integrity issues impacting RPO/RTO targets.

MIS Engineer

OSI Systems Inc.
07.2007 - 12.2009
  • Managed global IS operations and ERP/CRM/BPM platforms; delivered Lean process improvements that reduced ticket backlog and improved service performance.

Education

LL.B - Information Technology & Cyber Law

Osmania University
01.2025

M.Tech - Computer Systems & Infrastructure

BITS Pilani

B.Tech - Electronics & Communication Engineering

JNTU

PGP - Cloud Computing

Caltech CTME
11.2025

Skills

  • Delivery governance: Scope/schedule/cost/quality; Integrated Master Schedule (IMS); RAID/dependencies; change control; release readiness/CAB; operational handover
  • Methods: Agile/Scrum/Kanban; Waterfall; Design Thinking; Lean Software Management; DevSecOps; SDLC; CI/CD; Platform Engineering concepts
  • Stakeholders & vendors: VP/C-suite communication; Steering Group/Sponsor reporting; timely escalation; onsite/offshore orchestration; vendor/SI governance; SOW/SLA management
  • Reliability & operations: Major incident leadership; incident/problem; SLO/SLA; observability/AIOps; risk/compliance awareness
  • Platforms & tech: HPE GreenLake; Compute Ops Management; HPE Virtual Connect; VMware; Red Hat; automation/guardrails; APIs/integration; cloud familiarity (AWS/Azure; Terraform/Ansible; GitHub Actions)

Certification

PMP (Project Management Professional); ITIL 4 Foundation

Websites

Awards

HPE Customer Experience Champion; Hall of Fame service recognitions, Selected for HPE Synergy & OneView master training at Global Labs, Delivered multi–data center infrastructure for Vodafone (HPE Technical Consultant), Led onsite implementation and training for Microsoft Dynamics NAV ERP (UK)

Timeline

Delivery Leadership, Cloud & Process Modernization

Strategic Sabbatical
08.2023 - 09.2025

Server Manageability Engineer (Technical Delivery)

Hewlett Packard Enterprise (HPE)
03.2010 - 07.2023

Storage & Backup QA Engineer

Arcserve (CA Technologies)
12.2009 - 03.2010

MIS Engineer

OSI Systems Inc.
07.2007 - 12.2009

M.Tech - Computer Systems & Infrastructure

BITS Pilani

B.Tech - Electronics & Communication Engineering

JNTU

PGP - Cloud Computing

Caltech CTME

LL.B - Information Technology & Cyber Law

Osmania University

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Mohammed Afroz Ghouse