Summary
Overview
Work History
Education
Skills
Communication Skills
Custom Section
Personal Information
Timeline
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Afruza Khatun

Afruza Khatun

Dhubri,Assam

Summary

Results-driven professional with many years of experience in different domains , Proven track record of committed to delivering high-quality results and driving success Dynamic and motivated with a passion for learning new things, Seeking to leverage expertise in all the relevant fields, to contribute to company and drive impactful results. Dedicated and innovative with a strong foundation, Eager to bring my skills forward-thinking for organization that values creativity and collaboration.

Overview

2
2
years of professional experience

Work History

Billing Executive

All Day Mart
01.2023 - 04.2025
  • Operating the Point of Sale (POS) System: Scanning barcodes of items to record prices accurately.
  • Manually entering product codes or prices for items without barcodes.
  • Ensuring all items selected by the customer are correctly entered.
  • Applying discounts, coupons, and loyalty program benefits as applicable.
  • Processing various payment methods, including cash, credit/debit cards, mobile payments, and gift cards.
  • Accurately calculating the total amount due.
  • Providing the correct change to customers for cash payments.
  • Issuing receipts for all transactions.
  • Handling Transactions and Cash Management: Maintaining a balanced cash drawer throughout the shift.
  • Counting the cash in the drawer at the beginning and end of the shift to ensure accuracy.
  • Preparing cash deposits according to company procedures.
  • Handling and reporting any discrepancies in cash or transactions.
  • Customer Service: Greeting customers with a friendly and welcoming attitude.
  • Responding to customer inquiries about product prices, promotions, and store policies.
  • Handling customer complaints or issues efficiently and professionally, escalating to a supervisor when necessary.
  • Providing information about loyalty programs and encouraging sign-ups.
  • Bagging or assisting customers with bagging their purchases.
  • Thanking customers for their purchase and inviting them to return.
  • Maintaining the Checkout Area: Keeping the checkout counter clean and organized.
  • Ensuring adequate supplies of bags, receipts, and other necessary materials are available.
  • Reporting any equipment malfunctions (e.g., scanner, POS system) to the supervisor.
  • Adhering to Store Policies and Procedures: Following all company guidelines for cash handling, returns, and exchanges.
  • Understanding and adhering to security procedures to prevent theft and fraud.
  • Staying updated on current promotions and discounts.
  • Assisting with Other Tasks (as needed): Stocking shelves near the checkout area.
  • Returning misplaced items to their correct locations.
  • Answering phone calls.

Education

Bachelor of Arts - undefined

Gauhati University

Skills

Basic Computerundefined

Communication Skills

Greeting customers with a friendly and welcoming attitude., Responding to customer inquiries about product prices, promotions, and store policies., Handling customer complaints or issues efficiently and professionally, escalating to a supervisor when necessary., Providing information about loyalty programs and encouraging sign-ups., Bagging or assisting customers with bagging their purchases., Thanking customers for their purchase and inviting them to return., Keeping the checkout counter clean and organized., Ensuring adequate supplies of bags, receipts, and other necessary materials are available., Reporting any equipment malfunctions (e.g., scanner, POS system) to the supervisor., Following all company guidelines for cash handling, returns, and exchanges., Understanding and adhering to security procedures to prevent theft and fraud., Staying updated on current promotions and discounts., Stocking shelves near the checkout area., Returning misplaced items to their correct locations., Answering phone calls., Paying full attention to the speaker, both verbally and nonverbally., Expressing ideas and information in a way that is easily understood., Writing clear, concise, and grammatically correct messages., Maintaining appropriate eye contact and using positive body language., Understanding and sharing the feelings of others., Recognizing and managing your own emotions., Establishing rapport and trust with others., Working effectively with others to achieve common goals.

Custom Section

  • AM
  • A1
  • A2

Personal Information

  • Date of birth: 07/27/90
  • Gender: Female
  • Nationality: Indian
  • Work Permit: Indian

Timeline

Billing Executive

All Day Mart
01.2023 - 04.2025

Bachelor of Arts - undefined

Gauhati University

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Afruza Khatun