Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Hobbies
Software
Languages
Timeline
SeniorSoftwareEngineer
AFSAL SULPHIKKER
Open To Work

AFSAL SULPHIKKER

IT Support & Cybersecurity Specialist
Thodupuzha,KL

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeCustomer Support SpecialistIT Technical Support SpecialistCybersecurity AnalystPenetration Tester

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteOn-SiteHybrid
Location: Thodupuzha, KL, IN
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureWork from home option

Summary

I am a cybersecurity professional with an MSc in Cybersecurity from the University of Derby (UK) and a Certified Penetration Tester credential. Over the past two years, I have gained hands‑on experience in SOC operations, penetration testing, vulnerability assessments, and secure application development. My expertise covers both offensive and defensive security practices — from threat detection and SIEM‑based incident response to exploiting and remediating OWASP Top 10 vulnerabilities.

I am skilled in using tools such as Metasploit, Nmap, Burp Suite, Wireshark, and Python scripting to automate security tasks and strengthen system defenses. Beyond technical ability, I excel at translating complex risks into clear, actionable insights for non‑technical stakeholders. I am now seeking a role as a SOC Analyst or Penetration Tester where I can apply this blend of offensive and defensive expertise to protect critical infrastructure and reduce organizational risk.

Overview

5
5
Languages
3
3
Certifications
6
6
years of professional experience

Work History

Cybersecurity Analyst & Penetration Tester

Outlier
11.2023 - 12.2025
  • Conducted penetration tests and red-team exercises across web applications, networks, and cloud environments—uncovering exploitable vulnerabilities and strengthening defenses.
  • Performed vulnerability assessments using industry-standard tools (Nmap, Burp Suite, Metasploit, Wireshark), delivering actionable remediation plans to stakeholders.
  • Executed OWASP Top 10 and CIS benchmark assessments, reducing clients’ attack surface by 30% through secure coding and configuration practices.
  • Implemented security controls including hardened authentication, encryption standards, and input validation, ensuring compliance with GDPR and ISO 27001.
  • Delivered cybersecurity awareness training to technical and non-technical teams, improving phishing resilience and overall security hygiene.
  • Collaborated with developers to resolve complex software vulnerabilities, improving application uptime, reliability, and secure deployment pipelines.
  • Authored detailed penetration testing reports and executive summaries, translating technical findings into clear business risks and mitigation strategies.

Revenue Gateline and Customer Support

Ontrak UK Ltd
09.2024 - 04.2026
  • Applied physical and procedural security principles to monitor access points, detect anomalous behaviour, and enforce compliance, reducing revenue fraud by 15%.
  • Identified and escalated suspicious activity to security teams, demonstrating real-world threat recognition and incident reporting skills.
  • Trained 10+ staff on security procedures, access control protocols, and emergency response, mirroring security awareness responsibilities in a SOC environment.
  • Maintained detailed operational logs and compliance records, reinforcing structured documentation habits critical in cybersecurity roles.
  • Collaborated cross-functionally with security personnel to uphold site safety and regulatory standards.
  • Provided customer service support to 1,000–2,000 passengers daily, assisting with ticketing issues, travel guidance, and dispute resolution.
  • Delivered clear communication and empathetic assistance under pressure, ensuring positive passenger experiences while maintaining compliance.
  • Balanced security enforcement with customer care, building trust and satisfaction among diverse international travelers.

IT Hardware and Software Technician

PC Care Systems
09.2020 - 08.2022
  • Installed, configured, and maintained desktop computers, laptops, printers, and peripheral devices for both business and individual clients.
  • Diagnosed and resolved hardware, software, and networking issues, including LAN/Wi-Fi setup, router/switch configuration, and endpoint troubleshooting.
  • Assisted with endpoint security management, patch deployment, and secure system configuration to reduce vulnerabilities.
  • Provided technical support to over 500 customers, consistently achieving high satisfaction ratings through clear communication and timely resolution.
  • Delivered user training sessions on hardware usage, software applications, and cybersecurity best practices, improving client confidence and reducing repeat issues.
  • Documented incidents, resolutions, and system configurations, reinforcing structured IT service management practices.
  • Collaborated with cross-functional teams to ensure smooth IT operations and compliance with organizational standards.
  • Installed and configured desktop systems, peripherals, and standard software for daily business use.
  • Diagnosed hardware, operating system, and application issues using structured troubleshooting steps.
  • Maintained endpoint security settings and updated systems to support stable workstation performance.
  • Monitored security logs and system activity to identify unusual behavior and support incident response.
  • Performed routine maintenance on Windows and Linux systems to reduce service interruptions.
  • Updated antivirus, patching, and basic protection controls across assigned devices.

Education

Master of Science - Cybersecurity

University of Derby
Derby, United Kingdom
11-2023

Bachelor of Science - Computer Applications Development

Mahatma Gandhi University
kottayam, India
06-2020

Skills

Security operations center (SOC)

SIEM monitoring & incident response

Malware & threat analysis

Threat hunting

Log analysis

Incident triage

Security incident documentation

Vulnerability assessment & penetration testing

Web application security (OWASP Top 10)

Vulnerability remediation

Secure coding practices

Phishing analysis

Python scripting & automation

Network security & firewall management

Windows & Linux administration

Endpoint security management

Identity and access management

Cloud security

Risk assessment & security compliance

Technical support & troubleshooting

Security awareness training

Customer service

Splunk

KQL

SOAR playbooks

MITRE ATT&CK

Threat hunting methodology

Phishing investigation

Identity governance

Cloud security posture management

Incident postmortems

Vulnerability management

Secure code review

Security orchestration

Certification

TryHackMe SOC Level 1 Learning Path

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

  • Gaming – exploring strategy and teamwork through online and console games.
  • Football – building discipline, collaboration, and fitness through regular play.
  • Cybersecurity – staying updated on emerging threats, tools, and ethical hacking practices.
  • Tech Exploration – experimenting with AI tools, software platforms, and new technologies.
  • Travel – experiencing new cultures and environments, enhancing adaptability.

Software

NMap

Cisco

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)

Timeline

Revenue Gateline and Customer Support

Ontrak UK Ltd
09.2024 - 04.2026

Cybersecurity Analyst & Penetration Tester

Outlier
11.2023 - 12.2025

IT Hardware and Software Technician

PC Care Systems
09.2020 - 08.2022

Master of Science - Cybersecurity

University of Derby

Bachelor of Science - Computer Applications Development

Mahatma Gandhi University
AFSAL SULPHIKKERIT Support & Cybersecurity Specialist