Afsal Salim S
Shop Manager
KOLLAM,KERALA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Shop Manager
Mobile Point Electronics Market
Thiruvananthapuram,Kerala
03.2016 - 03.2023
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Developed new promotional campaigns to attract new customers.
Network Engineer
Bangalore Datacom Private Limited
Bangalore
04.2010 - 05.2011
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Service Technician
I Com Systems & Service
KOLLAM,KERALA
06.2009 - 09.2009
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
BCA - Bachelor of Computer Applications
Kerala University ,Thiruvananthapuram
National College 01.2011 - 01.2015
Skills
Budget Adherence
Employee Scheduling
POS Systems
Employee Motivation
Customer Engagement
Staff Recruitment
Employee Management
Sales Promotions
Sales Tracking
Customer Service Management
Timeline
Shop Manager
Mobile Point Electronics Market
03.2016 - 03.2023
BCA - Bachelor of Computer Applications
Kerala University ,Thiruvananthapuram
01.2011 - 01.2015
Network Engineer
Bangalore Datacom Private Limited
04.2010 - 05.2011
Service Technician
I Com Systems & Service
06.2009 - 09.2009