AFSAR KHAN

• I have worked with, Vertex Customer Management (Noida’ Sector-4) on a Project Flipkart (Voice, Inbound Process) as Quality analyst. During my initial career, I have focused on learning new techniques and equipped myself with new ideas. Also, I have start understand the business requirements.

Worked with ICCS (Noida Sector-2) on a Project of Dish TV (Voice-Sales Out Bound Process) to

• Participated in departmental meetings to establish short- and long-term strategy and way forward to improve process sales
• Developed and maintained quality SOPs
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

I have implemented numbers of small projects on process matrix such as quality score, Customer satisfaction, Resolution rate etc.Also,

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to develop and implement creative solutions to complex problems.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in a team environment.

I have worked with BPO Convergence on project of Shiprocket (Inbound & chat) Wherein I was

• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
• Providing regular updates to leadership team on quality metrics and process performance
• Took multiple batches with more than 90% of throughput

Working with Tata 1mg wherein

• Managing 3 vendor in different locations
• Leading Quality monitoring and Improvement Projects for processes & center.
• Leading Standardization Projects at Business Level.
• Led improvement projects on Customer Experience; Customer Analytics; Well acquainted with CSAT/NPS
• Leading Innovation at Business to improve efficiencies; reduce man hours & enable mistake proofing.
• Lean Six Sigma Black Belt Certified
• Facilitated Training on Product-Process End to End Training.
• Providing Analytics and Innovative Ideas for Business improvement.