Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Acknowledgment
Timeline
Generic
Afsha Jabeen

Afsha Jabeen

Hyderabad

Summary

An enthusiastic and results driven individual who is ready to increase customer satisfaction and retention. To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer-focused, passionate professional energized by effectively communicating with customers and ensuring they have a great experience. Provides exceptional customer service and increases revenues in fast-paced, competitive environments. Adaptable relationship builder with strong organization and communication skills who works persistently to exceed customer expectations and drive business growth.

Overview

6
6
years of professional experience

Work History

AWS Developer

Amazon
Hyderabad
12.2024 - Current
  • Ensured high availability of mission critical applications by implementing multi-region deployments within different Availability Zones.
  • Resolved customer complaints related to service interruption or unavailability caused due to misconfiguration of AWS resources.
  • Performed best practices by creating systems with fast load times, multiple browser support, and minimal memory usage.
  • Optimized cloud resource utilization and expenditure using cost management tools.
  • Developed automation scripts using Python boto library for provisioning and configuring AWS resources like EC2 instances, VPCs.

Seller Support Executive

Amazon
08.2022 - 12.2023
  • Monitored competitor activity and adjusted sales strategies accordingly.
  • Developed and maintained customer relationships to foster repeat business.
  • Handled credit cards and cash to accurately process payments at point of sale.
  • Recognized security risks to properly handle situations.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Conducted market research to identify selling possibilities and evaluate customer needs.

Customer Care Executive

Amazon
09.2021 - 03.2022
  • Worked as customer care executive on international process on contractual agreement of 6 months
  • Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
  • Coordinated with the technical support team to resolve product or service issues.
  • Enhanced customer service delivery by implementing feedback received from customer surveys.
  • Monitored and analyzed performance metrics to identify trends and anticipate customer needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Gathered customer feedback and reported it to management for further action.

Customer Care Executive

M.s corporate office
01.2019 - 02.2020
  • Worked as customer care executive for one year
  • Coordinated with the technical support team to resolve product or service issues.
  • Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.

Education

Cyber Security

Boston Institute of Analytics
india
01.2024

B.com -

M.s degree college
01.2017

CEC -

MS Junior college Toli chowki
Toli Chowki
01.2014

Ssc -

Shadan group schools khairtabad
Khairtabad
01.2012

Skills

  • Customer relationship management
  • Problem solving
  • Communication skills
  • AWS services
  • Technology support
  • Customer relations
  • Decision-making
  • Active listening

Languages

  • Hindi
  • English
  • Arabic

Hobbies and Interests

  • Socializing with people from different cultures and backgrounds
  • Travelling and exploring
  • Self-help books
  • Business case studies

Personal Information

  • Date of Birth: 12/31/96
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Acknowledgment

I confirm that all information provided in my CV is true and accurate to the best of my knowledge. I take full responsibility for any incorrect information provided and will update my CV accordingly.

Timeline

AWS Developer

Amazon
12.2024 - Current

Seller Support Executive

Amazon
08.2022 - 12.2023

Customer Care Executive

Amazon
09.2021 - 03.2022

Customer Care Executive

M.s corporate office
01.2019 - 02.2020

Cyber Security

Boston Institute of Analytics

B.com -

M.s degree college

CEC -

MS Junior college Toli chowki

Ssc -

Shadan group schools khairtabad
Afsha Jabeen