Afsha Malik
Doner Relationship Officer
Summary
Aspiring to contribute skills and expertise within a prestigious organization, where I can leverage knowledge and thrive in a dynamic and challenging environment, aligning professional growth with the strategic goals of the organization.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Doner Relationship Officer
UNICEF
06.2024 - 01.2025
- Coordinated donor events that fostered a sense of community among supporters, leading to increased involvement and investment in the organization.
- Developed a robust pipeline of potential donors through prospect research and relationship building efforts.
- Optimized annual giving campaigns by analyzing historical data and identifying areas for improvement in solicitation strategies and messaging techniques.
- Provided exceptional customer service to current donors, addressing concerns promptly and maintaining a high level of satisfaction among supporters.
- Organized successful fundraising events that increased donor participation and raised significant funds for the organization.
- Increased planned giving commitments by implementing targeted outreach strategies to engage prospective legacy donors.
- Collaborated with marketing teams to develop consistent branding messages across all donor outreach materials, resulting in improved recognition among supporters.
- Cultivated relationships with prospective donors through targeted communications and strategic meetings.
- Implemented effective stewardship strategies that led to an increase in major gift donations.
- Reinforced organizational transparency by creating comprehensive reports on program outcomes and financials for donors'' review.
- Trained new staff members on best practices related to donor relations, ensuring high levels of professionalism across all team interactions with supporters.
Sales Assistant Team Leader
The Dollar Business
09.2022 - 06.2024
- Inspire and guide the sales team to achieve individual and collective sales targets
- Create and implement effective sales strategies to drive business growth
- Track and analyze the team's performance, providing feedback and coaching as needed
- Support the training and development of new team members to ensure they are equipped with the necessary skills
- Build and maintain strong relationships with key customers to enhance satisfaction and loyalty
- Address and resolve any customer or team-related issues promptly and efficiently
- Prepare and present regular sales reports to senior management, highlighting key achievements and areas for improvement
Customer Support Senior Associate
Good Health Company
07.2021 - 09.2022
- Lead and mentor a team of customer support representatives
- Handle escalated customer inquiries and resolve complex issues
- Ensure high levels of customer satisfaction through prompt and effective service
- Monitor and analyze customer support metrics to identify areas for improvement
- Develop and implement customer support policies and procedures
- Collaborate with other departments to address and resolve customer concerns
- Provide training and ongoing support to team members to enhance their performance
Administration Senior Executive
Zoi Hospital's
01.2020 - 06.2021
- Oversee daily administrative operations and ensure smooth workflow
- Manage and supervise administrative staff, providing guidance and support
- Develop and implement administrative policies and procedures
- Coordinate and manage schedules, appointments, and meetings for hospital executives
- Handle budgeting and financial management tasks, including expense tracking and reporting
- Maintain and organize hospital records and documentation
- Ensure compliance with regulatory requirements and hospital standards
- Assist in the planning and execution of hospital events and programs
- Address and resolve any administrative issues or concern promptly
Education
Bachelor's Degree: B. Com (Computers)
Shadan Degree College For Women's
Intermediate: CEC
Shadan Junior College
SSC
Jubilee Star High School
Skills
Communication Skills
Computer Skills
Effective Time Management
Self-Confident
Ability to Work Under Pressure
Relationship Building
Fast Learner
Ability to Multitask
Customer Service Skills
Creativity
Dedicated team player
Critical thinking and problem solving
MS Office
MS PowerPoint
MS Excel
MS Word
Good at Typing
Extra-Curricular Activities
Volunteered in many College Programs
Technical Qualifications
- MS Office
- MS PowerPoint
- Excellent Computer Skills
- MS Excel
- MS Word
- Typing Skills
Place Of Declaration
Hyderabad, Telangana
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge and belief.
Timeline
Doner Relationship Officer
UNICEF
06.2024 - 01.2025
Sales Assistant Team Leader
The Dollar Business
09.2022 - 06.2024
Customer Support Senior Associate
Good Health Company
07.2021 - 09.2022
Administration Senior Executive
Zoi Hospital's
01.2020 - 06.2021
Bachelor's Degree: B. Com (Computers)
Shadan Degree College For Women's
Intermediate: CEC
Shadan Junior College
SSC
Jubilee Star High School