Afsha Malik
Doner Relationship Officer
Summary
Aspiring to contribute skills and expertise within a prestigious organization, where I can leverage knowledge and thrive in a dynamic and challenging environment, aligning professional growth with the strategic goals of the organization.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Doner Relationship Officer
UNICEF
06.2024 - 01.2025
- Coordinated donor events that fostered a sense of community among supporters, leading to increased involvement and investment in the organization.
- Developed a robust pipeline of potential donors through prospect research and relationship building efforts.
- Optimized annual giving campaigns by analyzing historical data and identifying areas for improvement in solicitation strategies and messaging techniques.
- Provided exceptional customer service to current donors, addressing concerns promptly and maintaining a high level of satisfaction among supporters.
- Organized successful fundraising events that increased donor participation and raised significant funds for the organization.
- Increased planned giving commitments by implementing targeted outreach strategies to engage prospective legacy donors.
- Collaborated with marketing teams to develop consistent branding messages across all donor outreach materials, resulting in improved recognition among supporters.
- Cultivated relationships with prospective donors through targeted communications and strategic meetings.
- Implemented effective stewardship strategies that led to an increase in major gift donations.
- Reinforced organizational transparency by creating comprehensive reports on program outcomes and financials for donors'' review.
- Trained new staff members on best practices related to donor relations, ensuring high levels of professionalism across all team interactions with supporters.
Sales Assistant Team Leader
The Dollar Business
09.2022 - 06.2024
- Inspire and guide the sales team to achieve individual and collective sales targets
- Create and implement effective sales strategies to drive business growth
- Track and analyze the team's performance, providing feedback and coaching as needed
- Support the training and development of new team members to ensure they are equipped with the necessary skills
- Build and maintain strong relationships with key customers to enhance satisfaction and loyalty
- Address and resolve any customer or team-related issues promptly and efficiently
- Prepare and present regular sales reports to senior management, highlighting key achievements and areas for improvement
Customer Support Senior Associate
Good Health Company
07.2021 - 09.2022
- Lead and mentor a team of customer support representatives
- Handle escalated customer inquiries and resolve complex issues
- Ensure high levels of customer satisfaction through prompt and effective service
- Monitor and analyze customer support metrics to identify areas for improvement
- Develop and implement customer support policies and procedures
- Collaborate with other departments to address and resolve customer concerns
- Provide training and ongoing support to team members to enhance their performance
Administration Senior Executive
Zoi Hospital's
01.2020 - 06.2021
- Oversee daily administrative operations and ensure smooth workflow
- Manage and supervise administrative staff, providing guidance and support
- Develop and implement administrative policies and procedures
- Coordinate and manage schedules, appointments, and meetings for hospital executives
- Handle budgeting and financial management tasks, including expense tracking and reporting
- Maintain and organize hospital records and documentation
- Ensure compliance with regulatory requirements and hospital standards
- Assist in the planning and execution of hospital events and programs
- Address and resolve any administrative issues or concern promptly
Education
Bachelor's Degree: B. Com (Computers)
Shadan Degree College For Women's
Intermediate: CEC
Shadan Junior College
SSC
Jubilee Star High School
Skills
Communication Skills
Extra-Curricular Activities
Volunteered in many College Programs
Technical Qualifications
- MS Office
- MS PowerPoint
- Excellent Computer Skills
- MS Excel
- MS Word
- Typing Skills
Place Of Declaration
Hyderabad, Telangana
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge and belief.
Timeline
Doner Relationship Officer
UNICEF
06.2024 - 01.2025
Sales Assistant Team Leader
The Dollar Business
09.2022 - 06.2024
Customer Support Senior Associate
Good Health Company
07.2021 - 09.2022
Administration Senior Executive
Zoi Hospital's
01.2020 - 06.2021
Bachelor's Degree: B. Com (Computers)
Shadan Degree College For Women's
Intermediate: CEC
Shadan Junior College
SSC
Jubilee Star High School
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