Afshan Hussain
Srinagar, Jammu & Kashmir
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Executive
Afnana Communications
Srinagar
08.2021 - 02.2024
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Provided technical support to customers via phone, email and remote access tools.
- Conducted remote sessions using remote access tools to investigate system errors.
- Established continuous improvement initiatives to achieve KPIs.
Soft Skills Trainer
GCS Computer Technology Pvt. Ltd.
Budgam
12.2019 - 02.2021
- Conducted lectures on topics such as effective communication strategies, conflict resolution techniques, stress management.
- Monitored student progress over time and provided additional guidance when needed.
- Designed and implemented interactive activities to promote team building among candidates.
Soft Skills Trainer
Central Educational Society
Budgam
01.2019 - 11.2019
Education
MBA -
University of Kashmir
Srinagar06-2017
Bachelor of Science -
University of Kashmir
Srinagar02-2014
Senior Secondary Education -
Mallinson Girls School
Srinagar01-2010
Skills
- Customer communications
- Technical Troubleshooting
- Customer Support
- Hardware diagnostics
- Operating systems
Languages
French
First Language
Certification
- Certificate course in computers
- Stenography and secretarial assistant
Timeline
Technical Support Executive
Afnana Communications
08.2021 - 02.2024
Soft Skills Trainer
GCS Computer Technology Pvt. Ltd.
12.2019 - 02.2021
Soft Skills Trainer
Central Educational Society
01.2019 - 11.2019
MBA -
University of Kashmir
Bachelor of Science -
University of Kashmir
Senior Secondary Education -
Mallinson Girls School
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