Afshan Shubaily
Key Account Manager
Mumbai
Summary
- Experience of more than 17+ years in Sales & Business Development.
- Currently working with HDFC Bank Commercial Card Payment Solution
- Previously worked with Reliance Jio Infocomm Ltd- S&D, Vodafone Cellular Ltd. handling mobility and Data card Sales & Services for farming and hunting large enterprise accounts.
- Hands-on experience in charting out sales strategies and contributing towards enhancing business volumes, growth and achieving revenue and profitability norms.
- Experience in driving a customer focused approach on Sales & Service differentiation.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
KAM- Commercial Cards Payment Solution
HDFC Bank
10.2022 - Current
- Managed B2B Business for Commercial Cards Payments, Overall Spend Growth, Portfolio Management, Vendor Payments, Forex card, Prepaid card, Retail credit card and Cross sells.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Self-motivated, with a strong sense of personal responsibility
Business Operations Sales & Distribution
Reliance JIO Infocomm Ltd
02.2016 - 05.2022
- Primarily responsibility is to drive Sales PAN India
of SIM & Device and delegate tasks to team of 25 BONDS members. - Monitor Sales Performance efforts of all Distributors, Retailers and Other Channels PAN India
- Closely working with Tableau team to Designs
Dashboards at JC, State & NHQ level for better
visibility on Plan vs Achievement Team - Monitor New business generation and Analysis of competitors' strategies
- Responsible for ensuring operations readiness and stability
- Gathering requirements of Business and applying actionable insights in reports for action
Global & National Account Manager
Vodafone Cellular Ltd Pune
08.2008 - 02.2016
- To manage and drive revenues of HQ allocated accounts in large corporate segment for all VBS products
- Account management, Upselling of Products, Lead Generation, Revenue Growth and profit whilst complying with agreed budget, policy guidelines and regulatory norm
- To manage & grow exiting revenue generating farming accounts & Generate new revenue by adding new products and services in new and existing accounts as per agreed target
- Regular review with Stake holders and Senior Level Engagement.
- Achievement of new account opening target as per agreed hunting accounts for both Mobility and Data Service. Generate monthly revenues and convert them into farming category.
- To achieve and Limit Churn target for all VBS products from allocated HQ accounts
Customer Care Executive
Vodafone Essar Ltd
01.2005 - 07.2008
- Taking ownership of complaint and queries and proactively following through to resolution
- Making ensure that all customers’ queries are well-investigated and resolved
- Identifying and escalating consistent or recurring problems with systems functionality
- Handling inbound/outbound customer’s queries with respect to GRPS and APN service.
Education
Bachelor of Arts -
Pune University
Maharashtra 07.1999 - 03.2002
Higher Secondary Certification -
Mumbai University
India 07.1998 - 03.1999
Skills
Sales Strategy & Planning
Additional Information
- Date of Birth - 12th Oct 1981
- Gender - Female
- Nationality - Indian
- Marital Status - Married
Accomplishments
- RJIO Support & Resolution setup
- Best Service Manager Arp 2015
- Magic Maker 2012
- Circle Combat’-Trip to Thailand 2011
- Megastar Quarterly Award 2010
- Vodafone Hero Award 2010
- Vodafone Best Performer 2007
Timeline
KAM- Commercial Cards Payment Solution
HDFC Bank
10.2022 - Current
Business Operations Sales & Distribution
Reliance JIO Infocomm Ltd
02.2016 - 05.2022
Global & National Account Manager
Vodafone Cellular Ltd Pune
08.2008 - 02.2016
Customer Care Executive
Vodafone Essar Ltd
01.2005 - 07.2008
Bachelor of Arts -
Pune University
07.1999 - 03.2002
Higher Secondary Certification -
Mumbai University
07.1998 - 03.1999
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