Afsona DAS
Kolkata
Summary
Business Analyst with 4+ years in Data Governance and 9+ years in IT industry at Tata Consultancy Services. Specializes in improving business processes through stakeholder collaboration and effective communication. Demonstrated success in delivering impactful business reports and optimizing workflows to meet user needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
Citibank
05.2017 - Current
- Currently working on the Citi Bank data tracing process. I have handled the source documentation retrieval process as per the product type in different audit cycles.
- Strong knowledge in sourcing documents in line with critical data elements in personal banking and wealth management.
- Strong experience in dispute investigations and processing chargebacks within established timelines to reduce operational losses.
- Reputed for successful solution contributions, delivering business benefits, and developing long-term customer relations.
- Involved business requirement gathering, attending the status meeting with the client, communicating with internal stakeholders, and attending the daily stand-up call.
- Delivered high-quality service while adhering to procedures, maximizing customer satisfaction.
Business Analyst
Tata Consultancy Services
- Current
- Support trend analysis and customer scenarios while producing business-oriented reports.
- Collaborated with cross-functional teams to gather and document user needs effectively.
- Analyzed business requirements to identify process improvements and optimization opportunities.
- Developed detailed process maps to visualize workflows and enhance communication.
- Utilized data analysis tools to interpret trends and support decision-making processes.
- Conducted user acceptance testing to ensure solutions met business specifications.
- Assisted in project management tasks to track progress and manage timelines efficiently.
- Analyzed existing systems and processes to identify areas of improvement.
Education
Bachelor of Business Administration -
Techno India
Skills
- Data analysis
- Business reporting
- Customer scenario analysis
- Project management
- Cross-functional collaboration
- Stakeholder engagement
- Quality assurance
- Effective communication
- Problem solving
- Multitasking and organization
- Business process mapping
- Internal auditing
- Verbal and written communication
- Proficient in MS Excel, Power point & Word
Certification
- Generative AI Foundation curriculum
- Collaborate Decision making
- Banking curriculum
- Proficient in MS excel, word and power-point
- Advance AML_impact on Financial risk
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Business Analyst
Citibank
05.2017 - Current
Business Analyst
Tata Consultancy Services
- Current
Bachelor of Business Administration -
Techno India
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