Afzal Ali khan
Hyderabad
Summary
Experienced in overseeing daily food court operations, ensuring compliance with health standards and enhancing service efficiency. Implemented inventory management systems to reduce waste and optimize stock levels, improving cost control. Trained staff on food safety protocols, resulting in increased adherence to hygiene regulations. Analyzed customer feedback to refine menu offerings, boosting satisfaction and retention rates.
Overview
11
11
years of professional experience
4020
4020
years of post-secondary education
Work History
Food Court Manager
ICICI Bank Ltd
Hyderabad
07.2016 - Current
- Oversaw daily food court operations, ensuring compliance with health standards and enhancing overall service efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels for improved cost control.
- Trained and mentored staff on food safety protocols, resulting in increased adherence to hygiene regulations.
- Analyzed customer feedback to refine menu offerings, improving customer satisfaction and retention rates.
- Evaluated employee performance regularly through observation and feedback sessions.
- Resolved conflicts between customers, vendors, staff in a professional manner.
- Managed daily operations of the food court, including supervising staff, monitoring inventory and sales, and ensuring customer satisfaction.
- Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
- Responded quickly and effectively to customer complaints or inquiries regarding food quality or service issues.
- Updated computer systems with new pricing and daily food specials.
Customer Operations Representative
Tata business support and services
Hyderabad
11.2014 - 06.2016
- Enhanced customer satisfaction by effectively resolving inquiries and issues using CRM systems, leading to improved service ratings.
- Developed and implemented training materials for new hires, improving onboarding efficiency and reducing training time for customer service representatives.
- Managed escalated customer complaints with professionalism, successfully restoring client trust and loyalty through effective problem-solving techniques.
- Maintained current knowledge of product offerings, services, pricing structures, and promotions.
- Maintained accurate records of customer interactions, complaints, and resolutions.
Education
MBA - Finance
Anwar Ul-uloom College of Business Management
Hyderabad 08.2011 - 09.2013
Bachelor of Arts - B.com Computers
Nava Chaitanya Degree College
Hyderabad 06.2008 - 07.2011
Goutham Jr College
HyderabadReyan High School
HyderabadSkills
- Food safety protocols
- Inventory management
- Customer satisfaction
- Team leadership
- CRM systems
- Complaint resolution
- Service efficiency
- Customer feedback analysis
- Ordering and purchasing
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Timeline
Food Court Manager
ICICI Bank Ltd
07.2016 - Current
Customer Operations Representative
Tata business support and services
11.2014 - 06.2016
MBA - Finance
Anwar Ul-uloom College of Business Management
08.2011 - 09.2013
Bachelor of Arts - B.com Computers
Nava Chaitanya Degree College
06.2008 - 07.2011
Goutham Jr College
Reyan High School