SAP
Afzal Khan
Key Account Manager
Bangalore
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Sales Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong Data analytics and presentation skills Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Faisal M. Higgi & Associates Co. Ltd
Yanbu
09.2013 - 10.2020
- Developed and deepened customer relationships to drive revenue growth.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Answered customers' questions regarding products, prices, and availability.
- Created and updated customer accounts with relevant information.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Led customer service projects to address and achieve key business objectives.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Business Development Manager
Water Innovation Systems
Bangalore
01.2021 - 01.2022
- Responsible for project and O&M sales into total water & waste water management focus on the major industrial segments in the given geographical location.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Developed and implemented a strategic business plan that resulted in a 10% increase in customer retention
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created an effective lead generation process that increased conversion rates by 14%
- Established a new sales channel that increased sales by 10% within the first year of implementation
- Technical Expertise in chemical water treatment of water utilities like Cooling Tower, Boiler, RO, STP & ETP
- Expertise in different capacity of Dosing Pump, EMAG PUMPS, MAD PUMPS used in water treatment filtration.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Inside Sales Specialist - Team Lead
SKILL-LYNC
Bangalore
01.2021 - 01.2022
- Developed and deepened customer relationships to drive revenue growth.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Created and updated customer accounts with relevant information.
- Answered customers' questions regarding products, prices, and availability.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Led a team of sales representatives to exceed sales targets by 10%, resulting in increased profits for the company.
- Identify new sales opportunities and handle both inbound and outbound calls
Key Account Manager
Toyota Kirloskar Motor Pvt Ltd
Bangalore
04.2022 - Current
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Positioned global capabilities to expand market share.
- Supported sales and reporting for large and medium-sized accounts.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Built and maintained strong client relationships to drive business growth.
- Developed and maintained relationships with key clients, resulting in an increase in revenue by 25%
- Created sales forecasts to target daily, monthly and yearly objectives.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Redefined scope of engagement and target markets to increase business success rates.
Education
Bachelor of Science - Mechanical Engineering
R.P.S Institute of Technology
Patna 06.2010 - 08.2013
Mechanical Engineering
The Oxford Collage
Bangalore 05.2005 - 07.2009
High School Diploma -
DAV High School
Gopalganj, Bihar 01.2004 - 03.2005
Skills
Services optimization
Accomplishments
- Achieved Sales target by introducing CRM software for Sales enquire tasks.
- Documented and resolved customer complaints which led to identify customer feedback
- Resolved product issue through consumer testing.
- Achieved 120% target through effectively helping with Team.
- Collaborated with team of 5 in the development of Commercial vehicle pilot project.
- Created a company-wide, comprehensive training program for all sales team members.
- Achieved 100% Target for FY with existing accounts and develop new accounts in line wit sales strategy to grow target for next FY cycle
Software
Oracle Net Suite
MS Office 365
Spreadsheets
Presentation Software
Project Management
Digital Marketing
Microsoft Office / Google’s G Suite
Databases
Hobbies
Reading, Travelling, Running & Yoga
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager
Toyota Kirloskar Motor Pvt Ltd
04.2022 - Current
Business Development Manager
Water Innovation Systems
01.2021 - 01.2022
Inside Sales Specialist - Team Lead
SKILL-LYNC
01.2021 - 01.2022
Faisal M. Higgi & Associates Co. Ltd
09.2013 - 10.2020
Bachelor of Science - Mechanical Engineering
R.P.S Institute of Technology
06.2010 - 08.2013
Mechanical Engineering
The Oxford Collage
05.2005 - 07.2009
High School Diploma -
DAV High School
01.2004 - 03.2005
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