Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Software
Timeline
Generic

Afzal Khan

Business Development Executive
Mumbai

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

3
3
years of professional experience

Work History

Business Development Executive

Quantsapp Private Limited.
11.2023 - 06.2024
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.

Escalation Specialist

Impact Guru Technology Ventures Private Limited.
12.2022 - 10.2023
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
  • Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
  • Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.

Seller Support Associate

Concentrix Services Inc
02.2021 - 11.2022
  • Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
  • Improved case handling time by effectively prioritizing tasks and utilizing available resources.
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
  • Collaborated with cross-functional teams to address seller concerns and improve support processes.

Education

Associate of Applied Science - Mechanical Engineering

R & D Centre For Bicycle & Sewing
Ludhiana, India
04.2001 -

High School Diploma -

Punjab Agricultural University
Ludhiana, India
04.2001 -

Skills

Business Development

LANGUAGES

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Interests

Administration

Book Reading

Teaching

Distributing Food in gurudwara

Software

Crinta AI

Timeline

Business Development Executive

Quantsapp Private Limited.
11.2023 - 06.2024

Escalation Specialist

Impact Guru Technology Ventures Private Limited.
12.2022 - 10.2023

Seller Support Associate

Concentrix Services Inc
02.2021 - 11.2022

Associate of Applied Science - Mechanical Engineering

R & D Centre For Bicycle & Sewing
04.2001 -

High School Diploma -

Punjab Agricultural University
04.2001 -
Afzal KhanBusiness Development Executive