Afzal Khan
Business Development Executive
Mumbai
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
3
3
years of professional experience
Work History
Business Development Executive
Quantsapp Private Limited.
11.2023 - 06.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
Escalation Specialist
Impact Guru Technology Ventures Private Limited.
12.2022 - 10.2023
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
Seller Support Associate
Concentrix Services Inc
02.2021 - 11.2022
- Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
- Collaborated with cross-functional teams to address seller concerns and improve support processes.
Education
Associate of Applied Science - Mechanical Engineering
R & D Centre For Bicycle & Sewing
Ludhiana, India 04.2001 -
High School Diploma -
Punjab Agricultural University
Ludhiana, India 04.2001 -
Skills
Business Development
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Interests
Administration
Book Reading
Teaching
Distributing Food in gurudwara
Software
Crinta AI
Timeline
Business Development Executive
Quantsapp Private Limited.
11.2023 - 06.2024
Escalation Specialist
Impact Guru Technology Ventures Private Limited.
12.2022 - 10.2023
Seller Support Associate
Concentrix Services Inc
02.2021 - 11.2022
Associate of Applied Science - Mechanical Engineering
R & D Centre For Bicycle & Sewing
04.2001 -
High School Diploma -
Punjab Agricultural University
04.2001 -