Synnefo
AFZAL PETIWALA
VERSOVA, ANDHERI, MUMBAI
Summary
To work for organization which commands global respect and believes in seating up highest levels of excellence in customer service seek an opportunity to work for such in organization which for me helps achieve following. Provide a platform to deal with manage diverse client and cater to their needs with utmost satisfaction. Provide an opportunity for applying internet common sense and institute self learning which allows me to develop my knowledge and skills effectively. Involves challenges and allows use of mental faculties through substantial decision making opportunities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Asst Manager
SEVEN STAR DIGICOMM PVT LTD
Mumbai
10.2018 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Sales Representative
UNICORN SOLUTIONS PVT LTD
Mumbai
09.2017 - 09.2018
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
T10 NETWORKS
Mumbai
07.2015 - 06.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Marketing Executive
I M CABLE NETWORK
Mumbai
05.2013 - 10.2015
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Launched marketing activities for new product lines and market penetration.
Education
S.S.C -
06.2008 - 05.2009
H.S.C -
06.2009 - 05.2011
B.M.S -
06.2012 - 05.2015
Skills
Strong understanding of Service Sectorundefined
Software
Timeline
Asst Manager - SEVEN STAR DIGICOMM PVT LTD
10.2018 - Current
Sales Representative - UNICORN SOLUTIONS PVT LTD
09.2017 - 09.2018
Customer Service Representative - T10 NETWORKS
07.2015 - 06.2017
Marketing Executive - I M CABLE NETWORK
05.2013 - 10.2015
CLARAS COLLEGE - B.M.S,
06.2012 - 05.2015
CLARAS COLLEGEOF COMMERCE MUMBAI UNIVERSITY - H.S.C,
06.2009 - 05.2011
CLARAS COLLEGEOF COMMERCE MUMBAI UNIVERSITY - S.S.C,
06.2008 - 05.2009
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