Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
BusinessDevelopmentManager
Afzal Rahman

Afzal Rahman

Bangalore

Summary

Results-driven Key Account Manager with 2+ years of experience in the logistics industry. Proven track record of managing key client accounts, driving revenue growth, and fostering long-term relationships. Skilled in understanding client needs, developing customized solutions, and leading cross-functional teams to deliver exceptional service.

Overview

5
5
years of professional experience

Work History

Key Account Manager

Smartr Logistics
Bangalore
02.2022 - Current
  • Managed portfolio of key client accounts, acting as primary contact for logistics-related matters.
  • Developed strategic account plans and executed them to achieve revenue targets.
  • Evaluated client performance through regular business reviews, identifying improvement prospects and potential avenues for expansion.
  • Collaborated with various internal teams, such as operations, sales, and customer service, to ensure smooth service delivery and prompt issue resolution.
  • Aligned contract terms, pricing models, and service level agreements to maximize profitability while meeting client expectations.
  • Anticipated client needs and proposed proactive solutions based on monitoring market trends, competitor activities, and industry developments.
  • Consistently delivered key performance metrics with timeliness and accuracy, including revenue forecasts, sales pipeline, and customer satisfaction scores.
  • Act as a trusted advisor to clients, offering expert guidance on logistics best practices, supply chain optimization, and cost-saving initiatives.

Data Analyst and Client Retention Specialist

Sky Max Market Research
Bangalore
05.2019 - 10.2021
  • Conducted data analysis to identify trends and insights informing strategic decision-making, increasing client retention rates by 20%.
  • Enhanced targeted marketing efforts by developing and implementing a client segmentation model using SQL and Python, resulting in a 15% boost in client engagement.
  • Collaborated across functions dashboard design and deployment for real-time customer insights on behavior and retention metrics.
  • Analyzed customer feedback and churn data to recommend actionable strategies, resulting in a 12% reduction in churn within the first year.
  • Used predictive analytics to anticipate client requirements, assisting sales department in tailoring solutions and improving customer satisfaction.
  • Implemented automated systems for data collection and reporting, leading to a 25% decrease in processing time and enhancing decision-making capabilities.
  • Presented monthly reports to senior executives, outlining crucial discoveries and suggesting approaches for enhancing client loyalty and driving revenue growth.

Education

Bachelor of Commerce - Commerce

Bangalore University College
Bangalore, India
03-2022

High School Diploma -

Seventh Day Adventist Higher School & College
Bangalore, India
03-2017

Skills

  • Strategic Planning
  • Relationship Building
  • Negotiation
  • Cross-Functional Collaboration
  • Revenue Growth
  • Client Retention
  • Contract Management
  • Data Analysis
  • Client Relationship Building
  • Sales tactics
  • Data-driven decision-making
  • Social Media Marketing
  • Client Needs Assessment
  • IT support
  • Account Retention
  • Google Analytics
  • Campaign Management
  • Performance reporting
  • Sales Forecasting
  • Survey coordination
  • Target Audience Analysis
  • Database Management
  • Business Needs Analysis
  • Content Marketing
  • Data Visualization
  • Search Engine Optimization

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2

Affiliations

  • Reading and Research : Staying updated with the latest trends in data science, analytics, and business intelligence through books, articles, and research papers.
  • Puzzles and Brain Teasers: Enjoying activities like Sudoku, crosswords, or logic puzzles that enhance problem-solving and analytical thinking.
  • Travel and Cultural Exploration: Exploring new cultures and regions, which can enhance empathy and understanding in client interactions.

Timeline

Key Account Manager

Smartr Logistics
02.2022 - Current

Data Analyst and Client Retention Specialist

Sky Max Market Research
05.2019 - 10.2021

Bachelor of Commerce - Commerce

Bangalore University College

High School Diploma -

Seventh Day Adventist Higher School & College

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Afzal Rahman