Cricket
Afzal Ahmed Shariff
Process Lead
Visakhapatnam
Summary
CAREER SUMMARY: 7+ years of professional experience in the Customer Services/Support service domain. High integrity, ethics, detailed oriented, and multi-tasking abilities with excellent team building and leadership skills. Currently working as a Process Lead in Capgemini. Handling Order Management process for the client (Boeing)
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Process Lead
Capgemini
Chennai
06.2022 - Current
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Scheduled appropriate number of employees to complete production line tasks.
- Researched and addressed customer inquiries, questions and issues within business days to promote optimal customer service.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Managed quality assurance initiatives.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Subject Coordinator
Bartleby
Bangalore
02.2022 - 06.2022
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Product Support Specialist
Amzur
Visakhapatnam
03.2018 - 01.2022
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
Financial Advisor
concentrix
Visakhapatnam
12.2017 - 03.2019
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Associate
Wipro
Hyderabad
10.2016 - 08.2017
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Coached other team members on selling techniques and customer service tactics to meet daily sales goals.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Troubleshot minor issues with equipment and tools.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Commerce -
Andhra University
Visakhapatnam 08.2018 - 11.2021
Skills
Project support
undefinedAdditional Information
- PERSONAL PROFILE: , Name : AFZAL AHMED SHARIFF Father’s Name : MOHAMMAD KHAJA MINUDDIN Date of Birth : 09-07-1997
Interests
Memes
Timeline
Process Lead
Capgemini
06.2022 - Current
Subject Coordinator
Bartleby
02.2022 - 06.2022
Bachelor of Commerce -
Andhra University
08.2018 - 11.2021
Product Support Specialist
Amzur
03.2018 - 01.2022
Financial Advisor
concentrix
12.2017 - 03.2019
Associate
Wipro
10.2016 - 08.2017
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