Agam Bhasin

Objective:
To obtain a challenging role as a WFM & MIS Assistant Manager where I can utilize my analytical, technical, and leadership skills to drive business success and improve workforce efficiency.

Summary:
Results-driven and detail-oriented professional with 4+ years of experience in Workforce Management, MIS, and Operations. Proven track record of delivering cost savings, enhancing customer satisfaction, and improving productivity. Skilled in workforce management software, data analysis, reporting, and team management.

Professional Experience:

Assistant Manager - WFM & MIS

- Lead a team of WFM analysts and MIS specialists to optimize workforce efficiency and provide data-driven insights to stakeholders.
- Develop and maintain accurate forecasts, schedules, and reports to ensure optimal staffing levels and minimize labor costs.
- Collaborate with operations teams to implement process improvements, resulting in 15% increase in productivity and 10% reduction in labor costs.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide data-driven insights to stakeholders.
- Provide training and support to end-users on WFM software and best practices.

• Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
• Established team priorities, maintained schedules and monitored performance.
• Launched quality assurance practices for each phase of development
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Objective:
To obtain a challenging role as a WFM RTA, Forecasting, Capacity, and Planning Team Leader where I can utilize my analytical, technical, and leadership skills to optimize workforce efficiency, drive business success, and improve customer satisfaction.

Summary:
Highly experienced and detail-oriented WFM professional with 5+ years of experience in workforce management, real-time analysis, forecasting, capacity planning, and team leadership. Proven track record of delivering cost savings, enhancing customer satisfaction, and improving productivity. Skilled in workforce management software, data analysis, reporting, and team management.

Professional Experience:
Team Leader - WFM (RTA, Forecasting, Capacity, and Planning)

- Lead a team of WFM analysts, forecasters, and capacity planners to optimize workforce efficiency, develop accurate forecasts, and ensure optimal staffing levels.
- Collaborate with operations teams to implement process improvements, resulting in 20% increase in productivity and 15% reduction in labor costs.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide data-driven insights to stakeholders.
- Provide training and support to end-users on WFM software and best practices.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Created employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Launched quality assurance practices for each phase of development
• Used industry expertise, customer service skills and analytical nature to resolve operations concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed operation expectations.

Objective:
To obtain a challenging role as a Workforce Management Analyst where I can utilize my analytical and technical skills to optimize workforce efficiency and drive business success.

Summary:
Highly motivated and detail-oriented WFM Analyst with 1 year of experience in workforce management, analytics, and process improvement. Proven track record of delivering cost savings, enhancing customer satisfaction, and improving productivity. Skilled in workforce management software, data analysis, and reporting.

Professional Experience:
Workforce Management Analyst

• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Worked with management to develop strategic and tactical plans to meet different requirements.
• Created training materials for new employees to provide information about attendance guidelines.
• Managed overtime, shift swaps, breaks and PTO requests.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Collaborated with managers to identify and address employee relations issues.
• Developed and implemented onboarding and orientation programs for new employees.

Objective:
To obtain a challenging role as a Workforce Management Analyst where I can utilize my analytical and technical skills to optimize workforce efficiency and drive business success.

Summary:
Highly motivated and detail-oriented WFM Analyst with 2 years of experience in workforce management, analytics, and process improvement. Proven track record of delivering cost savings, enhancing customer satisfaction, and improving productivity. Skilled in workforce management software, data analysis, and reporting.

Professional Experience:
Workforce Management Analyst

- Analyzed workforce data to identify trends and opportunities for improvement.
- Developed and maintained reports and dashboards to track KPIs and provide insights to stakeholders.
- Collaborated with operations teams to implement process improvements, resulting in 9% increase in productivity and 5% reduction in labor costs.
- Provided training and support to end-users on WFM software and best practices.