Agam Bhatnagar
Panchkula,HR
Summary
Experienced IT professional equipped for role. Adept at resolving technical issues, providing exceptional support, and enhancing user satisfaction. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and effective communication skills. Proficient in troubleshooting, network management, and customer service.
Overview
8
8
years of professional experience
Work History
IT Service Desk Engineer
Netcomm Solutions Private Limited
03.2021 - Current
- Conducted regular audits of IT assets to ensure compliance with company policies and industry standards.
- Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
- Coordinated software deployments while minimizing disruption to end-users during the process.
- Contributed to cybersecurity initiatives through vulnerability assessments, patch management, and end-user education.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite.
- Diagnosed and troubleshot software and network issues.
- Tested new software and hardware prior to deployment.
IT Support Engineer
Agrestis Technologies
11.2020 - 03.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Desktop Support Engineer
Expert Technologies
01.2018 - 10.2020
- Configured and installed computer systems for other sub-organizations.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Monitored system performance to maintain system integrity.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Supported remote users, ensuring seamless access to network resources.
- Contributed to IT projects, ensuring successful completion within timelines.
Education
Satluj Public School
10th05-2010
Diploma in Computer Science -
Diploma
Punjab State Board Of Techical Education05-2013
B.Tech
Kurushetra Univesity
08-2018
Skills
- IT Service Management
- Windows Support
- Network Troubleshooting (Tcp/ip,Dns,DHCP)
- Microsoft 365 & Office Applications
- Ticket Documentation
- Incident Management
- End user Support
- Asset management
Timeline
IT Service Desk Engineer
Netcomm Solutions Private Limited
03.2021 - Current
IT Support Engineer
Agrestis Technologies
11.2020 - 03.2021
Desktop Support Engineer
Expert Technologies
01.2018 - 10.2020
Satluj Public School
Diploma in Computer Science -
Diploma
B.Tech
Kurushetra Univesity
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