Agam Madan
Summary
A Senior Account Manager with six years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.
Overview
6
6
years of professional experience
Work History
Sr. Account Manager
Interlynx Digital Solutions
New Delhi
04.2018 - 02.2024
- Resolved client issues in a timely manner while maintaining excellent client service standards.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Identified opportunities for cross-selling products and services to existing customers.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Analyzed market trends to identify new business opportunities for the company.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Provided support for database management systems such as MySQL.
- Used statistical and database programs, including Excel, and Access to prepare data for presentations and reports.
IT Support
Vara United
Delhi
09.2017 - 03.2018
- Provided in-person and remote IT support for all company-wide locations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Identified and supported continuous improvement efforts with supervisor.
- Assisted colleagues with troubleshooting difficult issues encountered during installation processes.
Education
Bachelor of Computer Applications - Non Medical
Guru Gobind Singh Indraprastha University
Delhi07-2016
Senior Secondary - Non-Medical
Ramjas Sr. Sec. School
05-2013
Skills
- Business Strategies
- Excellent Negotiation Skills
- Territory Management
- Business Development
- Leadership Management Trained
- Database Management
- Customer Relations
- Inventory Understanding
- Operations
- POS Software
- Sales Analysis
- Customer Service Management
- Staff Training and Development
- Front End Operations
- Daily Reporting
- Product Demonstrations
- Team Member Development
Accomplishments
Ramjast at Interlynx Digital Solutions.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Sr. Account Manager
Interlynx Digital Solutions
04.2018 - 02.2024
IT Support
Vara United
09.2017 - 03.2018
Bachelor of Computer Applications - Non Medical
Guru Gobind Singh Indraprastha University
Senior Secondary - Non-Medical
Ramjas Sr. Sec. School
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