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Agastya Sarma Dasika
Dealer Quality Manager
Hyderabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease Issues in Quality Repair and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking well-known for creating positive workplace culture and high-performing teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Dealer Quality Manager
MAHAVIR AUTO DIAGNOSTICS PVT LTD
Hyderabad
03.2022 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Utilized quality control software MSQP (My Service Quality Portal) to track and analyze Q-Checks.
- Randomly Inspecting the vehicle after service and updating about the Q-Check in MSQP.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve Service Quality , improving quality standards.
- Updated quality control records and reports and sharing the Reports with Skoda India on Monthly basis.
Internal Auditor
MAHAVIR AUTO DIAGNOSTICS PVT LTD
Hyderabad
03.2021 - Current
- Developed auditing program to address risks and evaluate regulatory requirements.
- Performed internal audits of Service Core Process on monthly basis, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Explained risk and compliance concepts to managers and executives.
- Trained newly hired employees on company processes, procedures.
- Coordinated with external auditors and documented process reviews which are conducted quarterly by Skoda India.
- Coordinated with external auditors for ISO Audit 9001 - 2015 as Management Representative for the period of 2022-23
- Participated in ISO Audit and prepared reports related to Audit from 2018 - 2021.
- Performed strategic planning, execution and finalization of audits using data analytics.
MIS Executive
MAHAVIR AUTO DIAGNOSTICS PVT LTD
Hyderabad
12.2017 - 03.2022
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Designed internal dashboard for at-a-glance system.
- Preparation of BSC Score cards (Balance Score Card) for monthly & yearly basis for AP & TS.
- Preparing Revenue Report of Skoda (After Sales) AP & TS on Weekly and Monthly Basis.
- Preparing Incentive Reports of Technicians, Advisors & Back End Staff based on there Perspective targets and Attendance.
- Preparing & Analyzing Multiple types of Service Due Data for Call Center.
Process Associate
MAHAVIR AUTO DIAGNOSTICS PVT LTD
Hyderabad
08.2016 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about Sales and service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of sales and service changes.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - B.Com Computers
Bharath University
Chennai 05.2014 - 05.2017
Skills
Good Speaker
Accomplishments
- Received an Key Contributor Award in the year of 2017.
- Achieved ISO 9001-2015 Certification by completing audit as MR
Interests
Photography
Volunteering
Software
SAP Systems Applications and Products in Data Processing
Advance Excel
Power Point
Timeline
Dealer Quality Manager
MAHAVIR AUTO DIAGNOSTICS PVT LTD
03.2022 - Current
Internal Auditor
MAHAVIR AUTO DIAGNOSTICS PVT LTD
03.2021 - Current
MIS Executive
MAHAVIR AUTO DIAGNOSTICS PVT LTD
12.2017 - 03.2022
Process Associate
MAHAVIR AUTO DIAGNOSTICS PVT LTD
08.2016 - 12.2017
Bachelor of Science - B.Com Computers
Bharath University
05.2014 - 05.2017
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