Agatha Wagoner
Indianapolis
Summary
Highly organized, energetic and versatile team leader committed to continuous improvements. Demonstrated ability to work independently and rapidly acquire new skills. Expertise in problem-solving and performance optimization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PSCS & RFP Supervisor
INDOT
Indianapolis
01.2023 - Current
- Engage with District and Divisional Directors to facilitate proper processing and administration of sensitive contracts.
- Partner with multiple departments to create, evaluate, and implement a critical application utilized across various divisions.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee productivity levels regularly to pinpoint areas for enhancement and formulated strategies to elevate performance.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with applicable regulations, policies and procedures throughout the life cycle of each project.
- Led meetings and training sessions with internal team members, consultants and contractors.
Prequalification Specialist
INDOT
Indianapolis
01.2017 - 01.2022
- Facilitated diverse client inquiries, assisting hundreds of contractors with application submission processes
- Regularly resolved client inquiries within hours, improving overall response efficiency.
- Promoted proactive exchange of ideas, delivered ongoing updates regarding activities, and communicated essential insights to support effective role execution.
- Enhanced productivity and efficiency through conversion to an entirely electronic system.
- Assisted in developing strategies to increase customer satisfaction levels.
- Collaborated with other departments in developing functional requirements for new systems or applications.
- Trained end users on system usage after implementation is complete.
- Identified areas where automation can be used to reduce manual workloads.
Sales Assistant
Westfield Outdoors
Indianapolis
01.2011 - 12.2021
- Answered inbound calls, assisted clients with account information and technical support.
- Created and updated status reports, graphs, letters, presentations and other business forms using various programs.
- Provided sales support during and after client meetings and assisted all office staff, as well as outside sales reps.
- Explored data and supported analysis of competitor offerings and client specifications
PS&E Coordinator
INDOT
Indianapolis
01.2016 - 01.2017
- Investigated and assembled data adhering to state and federal regulations.
- Systematically documented and tracked all data to maintain compliance with regulations.
- Managed administrative responsibilities across different sectors.
Marketing Director
Advanced EndoCare
Fishers
01.2014 - 01.2016
- Planned, developed and implemented all of the Organization’s marketing strategies, marketing communications, and public relations activities, both external and internal.
- Maintained relations with referrals by organizing and developing specific referral - relations programs.
- Created and implemented marketing plans and materials to develop new referral and patient relationships.
- Worked with vendors and referrals to develop and manage various marketing events.
- Built and monitored all aspects of social media marketing.
- Streamlined appointment scheduling and administrative tasks to ensure efficient operations.
Customer Service Representative/Inside Sales Rep
Szep Elet
Indianapolis
01.2013 - 01.2014
- Provided constant communication with clients, prospective clients and end users about products and promotions.
- Answered phones and provided information, help and recommendations about the product line and services.
- Built and managed the client and prospect database.
- Performed Outbound telemarketing (prospecting, follow-ups, info calls).
- Received orders and entered them into the administrative system.
- Completed other administrative duties.
Coach & Administrative Assistant
Sharp’s
Indianapolis
01.2012 - 01.2013
- Provided marketing assistance, such as: managing social media, seeking new business and retaining current clients.
- Mentored youth in gymnastics and cheerleading techniques across various age groups
Marketing Coordinator
Comcast
Indianapolis
01.2009 - 01.2010
- Functioned as lead marketing representative for Indianapolis Region and directed media plan execution
- Managed the marketing budget that was allocated among sponsorships, direct mail, print, radio and television advertising.
- Identified, planned and executed special events and sponsorships that fueled subscriber acquisition and retention.
- Managed outbound telemarketing campaigns and analyzed program results to provide feedback.
- Assisted with the creation, development and launch of a lead generation program to increase sales numbers.
Sales Assistant
Comcast Spotlight
Indianapolis
01.2007 - 01.2009
- Supported Account Executives in seeking new clients through various prospecting methods including telephone and direct mail.
- Developed presentations and materials that focused on each clients specific needs.
- Facilitated and organized document production including correspondence, proposals and advertising schedules.
Internship
Indianapolis Colts
Indianapolis
01.2005 - 01.2006
- Facilitated day-of-game public relations, giveaways, and promotions.
- Facilitated coordination and management of promotional and special events.
Education
B.S. - Marketing
Ball State University
Muncie, Indiana01.2006
Skills
- Project management
- Regulatory compliance
- Data analysis
- Team leadership
- Client relations
- Public speaking
Accomplishments
- Received several spot bonuses for successful implementation of various programs and applications.
Certification
- Possible Certifications
Timeline
PSCS & RFP Supervisor
INDOT
01.2023 - Current
Prequalification Specialist
INDOT
01.2017 - 01.2022
PS&E Coordinator
INDOT
01.2016 - 01.2017
Marketing Director
Advanced EndoCare
01.2014 - 01.2016
Customer Service Representative/Inside Sales Rep
Szep Elet
01.2013 - 01.2014
Coach & Administrative Assistant
Sharp’s
01.2012 - 01.2013
Sales Assistant
Westfield Outdoors
01.2011 - 12.2021
Marketing Coordinator
Comcast
01.2009 - 01.2010
Sales Assistant
Comcast Spotlight
01.2007 - 01.2009
Internship
Indianapolis Colts
01.2005 - 01.2006
B.S. - Marketing
Ball State University
Similar Profiles
Melisa HaynesMelisa Haynes
Crewleader at INDOTCrewleader at INDOT
Kaitlin HumphreysKaitlin Humphreys
Highway Maintenance Worker; Contract Inspector at INDOTHighway Maintenance Worker; Contract Inspector at INDOT
Kyler DavidsonKyler Davidson
Diesel Mechanic at INDOTDiesel Mechanic at INDOT
James SpearsJames Spears
Laborer/ Truck Driver at INDOTLaborer/ Truck Driver at INDOT
Albert TorresAlbert Torres
Director of Clinical Operations at Emergency Dental of AmericaDirector of Clinical Operations at Emergency Dental of America