Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Agatha Wagoner

Indianapolis

Summary

Highly organized, energetic and versatile team leader committed to continuous improvements. Demonstrated ability to work independently and rapidly acquire new skills. Expertise in problem-solving and performance optimization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

PSCS & RFP Supervisor

INDOT
Indianapolis
01.2023 - Current
  • Engage with District and Divisional Directors to facilitate proper processing and administration of sensitive contracts.
  • Partner with multiple departments to create, evaluate, and implement a critical application utilized across various divisions.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Evaluated employee productivity levels regularly to pinpoint areas for enhancement and formulated strategies to elevate performance.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with applicable regulations, policies and procedures throughout the life cycle of each project.
  • Led meetings and training sessions with internal team members, consultants and contractors.

Prequalification Specialist

INDOT
Indianapolis
01.2017 - 01.2022
  • Facilitated diverse client inquiries, assisting hundreds of contractors with application submission processes
  • Regularly resolved client inquiries within hours, improving overall response efficiency.
  • Promoted proactive exchange of ideas, delivered ongoing updates regarding activities, and communicated essential insights to support effective role execution.
  • Enhanced productivity and efficiency through conversion to an entirely electronic system.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Collaborated with other departments in developing functional requirements for new systems or applications.
  • Trained end users on system usage after implementation is complete.
  • Identified areas where automation can be used to reduce manual workloads.

Sales Assistant

Westfield Outdoors
Indianapolis
01.2011 - 12.2021
  • Answered inbound calls, assisted clients with account information and technical support.
  • Created and updated status reports, graphs, letters, presentations and other business forms using various programs.
  • Provided sales support during and after client meetings and assisted all office staff, as well as outside sales reps.
  • Explored data and supported analysis of competitor offerings and client specifications

PS&E Coordinator

INDOT
Indianapolis
01.2016 - 01.2017
  • Investigated and assembled data adhering to state and federal regulations.
  • Systematically documented and tracked all data to maintain compliance with regulations.
  • Managed administrative responsibilities across different sectors.

Marketing Director

Advanced EndoCare
Fishers
01.2014 - 01.2016
  • Planned, developed and implemented all of the Organization’s marketing strategies, marketing communications, and public relations activities, both external and internal.
  • Maintained relations with referrals by organizing and developing specific referral - relations programs.
  • Created and implemented marketing plans and materials to develop new referral and patient relationships.
  • Worked with vendors and referrals to develop and manage various marketing events.
  • Built and monitored all aspects of social media marketing.
  • Streamlined appointment scheduling and administrative tasks to ensure efficient operations.

Customer Service Representative/Inside Sales Rep

Szep Elet
Indianapolis
01.2013 - 01.2014
  • Provided constant communication with clients, prospective clients and end users about products and promotions.
  • Answered phones and provided information, help and recommendations about the product line and services.
  • Built and managed the client and prospect database.
  • Performed Outbound telemarketing (prospecting, follow-ups, info calls).
  • Received orders and entered them into the administrative system.
  • Completed other administrative duties.

Coach & Administrative Assistant

Sharp’s
Indianapolis
01.2012 - 01.2013
  • Provided marketing assistance, such as: managing social media, seeking new business and retaining current clients.
  • Mentored youth in gymnastics and cheerleading techniques across various age groups

Marketing Coordinator

Comcast
Indianapolis
01.2009 - 01.2010
  • Functioned as lead marketing representative for Indianapolis Region and directed media plan execution
  • Managed the marketing budget that was allocated among sponsorships, direct mail, print, radio and television advertising.
  • Identified, planned and executed special events and sponsorships that fueled subscriber acquisition and retention.
  • Managed outbound telemarketing campaigns and analyzed program results to provide feedback.
  • Assisted with the creation, development and launch of a lead generation program to increase sales numbers.

Sales Assistant

Comcast Spotlight
Indianapolis
01.2007 - 01.2009
  • Supported Account Executives in seeking new clients through various prospecting methods including telephone and direct mail.
  • Developed presentations and materials that focused on each clients specific needs.
  • Facilitated and organized document production including correspondence, proposals and advertising schedules.

Internship

Indianapolis Colts
Indianapolis
01.2005 - 01.2006
  • Facilitated day-of-game public relations, giveaways, and promotions.
  • Facilitated coordination and management of promotional and special events.

Education

B.S. - Marketing

Ball State University
Muncie, Indiana
01.2006

Skills

  • Project management
  • Regulatory compliance
  • Data analysis
  • Team leadership
  • Client relations
  • Public speaking

Accomplishments

  • Received several spot bonuses for successful implementation of various programs and applications.

Certification

  • Possible Certifications

Timeline

PSCS & RFP Supervisor

INDOT
01.2023 - Current

Prequalification Specialist

INDOT
01.2017 - 01.2022

PS&E Coordinator

INDOT
01.2016 - 01.2017

Marketing Director

Advanced EndoCare
01.2014 - 01.2016

Customer Service Representative/Inside Sales Rep

Szep Elet
01.2013 - 01.2014

Coach & Administrative Assistant

Sharp’s
01.2012 - 01.2013

Sales Assistant

Westfield Outdoors
01.2011 - 12.2021

Marketing Coordinator

Comcast
01.2009 - 01.2010

Sales Assistant

Comcast Spotlight
01.2007 - 01.2009

Internship

Indianapolis Colts
01.2005 - 01.2006

B.S. - Marketing

Ball State University

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Agatha Wagoner