To hold a position of responsibility with a professionally managed organization which provides a conducive work environment for growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive - Tech Support
Trenser Technology Solution (P) Ltd.
04.2023 - Current
Led cross-functional teams to develop strategic technology solutions for clients.
Managed project timelines and resources to ensure successful implementation of services.
Oversaw quality assurance processes to maintain high standards in deliverables.
Established strong relationships with clients to understand their technology needs effectively.
Developed comprehensive reports on project progress and client feedback for management review.
Developed and implemented strategies to increase executive efficiency.
Established relationships with key partners and vendors to ensure successful project outcomes.
Operation Analyst
Trenser Technology Solution (P) Ltd.
04.2023 - 03.2024
Collaborated with cross-functional teams to enhance project efficiency.
Analyzed operational data to identify trends and improve processes.
Developed detailed reports to support management decision-making.
Implemented process improvements to streamline daily operations.
Facilitated training sessions for new team members on operational procedures.
Monitored key performance indicators to ensure compliance with standards.
Assisted in the preparation of project documentation and presentations.
Performed data entry activities in order to maintain accurate records.
Participated in meetings with internal teams and external vendors regarding operational matters.
Analyzed and documented operational processes to identify areas of improvement.
Assisted in the development of training materials for operations staff members.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Reduced process lags and trained team members on best practices and protocols.
Backend Operation Consultant
Trenser Technology Solution (P) Ltd.
09.2022 - 03.2023
Analyzed client requirements to propose tailored technology solutions.
Collaborated with teams to design and implement efficient systems.
Facilitated training sessions for client staff on new software tools.
Streamlined processes to enhance operational efficiency for clients.
Supported project management efforts by tracking deliverables and timelines.
Collaborated with clients to develop action plans to address specific challenges and objectives.
Set specific goals for projects to measure progress and evaluate end results.
Education
BA - English Literature
Kerala University
Kerala
01.2021
HSE -
Kerala State Board of Education
Kerala
01.2017
SSLC -
Kerala State Board of Education
Kerala
01.2015
Skills
Project management
Data analysis
Client relationship management
Strategic planning
Quality assurance
Process improvement
Team collaboration
Operational efficiency
Training development
Certification
Diploma in Personal Training
REPS India Certificate
REPS India Membership
PD Approval Certificate (Soft Copy)
Trauma Response Certificate
NSQF Level 5 Certificate
Volunteer Experience
Volunteer, Signature of Nishagandhi
Class Representative, 1 year
Volunteer, Untitled
Volunteer, Pallium India Trust
District Coordinator, Blood Health Line(R), Blood Donors & Charitable Trust, Thiruvananthapuram, Kerala
Languages
English
Malayalam
Tamil
Personal Information
Father's Name: Shanmugham Pillai
Mother's Name: Ponni Shanmugham
Date of Birth: 05/29/99
Nationality: Indian
Marital Status: Single
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Affiliations
Mr. Trivandrum 2025 (KSBBA) - Runner-up (Silver Medalist)