Agilan S
Chennai
Summary
A results-driven HR Manager with extensive experience in talent acquisition, employee engagement, and performance management, adept at fostering a positive workplace culture by developing strategic initiatives to attract top talent, optimize employee retention, and ensure compliance with labor regulations, while aligning HR strategies with overall business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Manager
Ramada Plaza | SRM Hotels Pvt.Ltd.
01.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
Corporate Human Resource Manager
Shrestha Leisure Pvt.Ltd
12.2022 - 12.2023
- Ensure the highest level of guest satisfaction by maintaining
- Address guest concerns and resolve issues promptly and professionally.
- Monitor and maintain the quality and cleanliness of guest rooms and common areas.
- Manage the hotel's budget, including cost control, revenue optimization, and expense management.
- Monitor and analyze financial reports, identify trends, and make strategic decisions to improve profitability.
Service Manager - HR | Resort Operations
Sterling Holidays and Resorts Limited
09.2020 - 12.2022
- Manage the organization's operational budgets, ensuring efficient utilization of resources.
- Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance.
- Purchase materials, plan inventory, and oversee warehouse efficiency to maintain optimal supply chain operations.
- Pre - Opening Property Budget, Planning & Implementation.
- Identified and solved complex strategy problems impacting management and business direction.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
HR Business Partner
Oyo Hotels & Rooms
08.2019 - 08.2020
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
Manager | HR & Training
Coffee Day Global Limited
05.2013 - 08.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
Faculty Instructor
Institute of Hotel Management & Catering Technology
08.2011 - 05.2013
- Improved student comprehension by utilizing diverse teaching methods and strategies.
- Collaborated with colleagues to develop and share best practices for instructional strategies, resulting in improved lesson plans.
- Adapted curriculum materials as needed to accommodate diverse learner needs and styles, ensuring equitable access to education for all students.
Chef Tournant
Norwegian Cruise Line
09.2007 - 05.2011
- Followed recipes and presentation guidelines to assemble high-quality [Type] fare.
- Implemented cost control measures to minimize expenses while maintaining exceptional quality in every dish served.
- Managed daily kitchen operations, directing a team of cooks to ensure timely production of meals during peak service hours.
- Maintained a clean and organized workspace, adhering to strict safety standards and ensuring all equipment was in proper working order.
Chef De Partie
The Residency
05.2005 - 09.2007
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
Education
PGDFSQM - Food Safety & Quality Management
IGNOU
BBA - Business Administration and Management
Annamalai University
05.2006
Bachelor of Science - Hotel Management
Shevaroys College of Hotel Management
04.2005
Skills
- Process development
- Multi-unit operations management
- Onboarding, Hiring & Induction
- Health and safety compliance
- Workforce training and development
- Facility Management
- FSSAI, FSMS
Certification
- Food Safety & Quality Management
- HACCP
- USPH
- ISO
Timeline
HR Manager
Ramada Plaza | SRM Hotels Pvt.Ltd.
01.2024 - Current
Corporate Human Resource Manager
Shrestha Leisure Pvt.Ltd
12.2022 - 12.2023
Service Manager - HR | Resort Operations
Sterling Holidays and Resorts Limited
09.2020 - 12.2022
HR Business Partner
Oyo Hotels & Rooms
08.2019 - 08.2020
Manager | HR & Training
Coffee Day Global Limited
05.2013 - 08.2019
Faculty Instructor
Institute of Hotel Management & Catering Technology
08.2011 - 05.2013
Chef Tournant
Norwegian Cruise Line
09.2007 - 05.2011
Chef De Partie
The Residency
05.2005 - 09.2007
BBA - Business Administration and Management
Annamalai University
Bachelor of Science - Hotel Management
Shevaroys College of Hotel Management
PGDFSQM - Food Safety & Quality Management
IGNOU
Similar Profiles
Salome KochalidzeSalome Kochalidze
Assistant Front Desk Manager at Ramada Plaza By Wyndham BatumiAssistant Front Desk Manager at Ramada Plaza By Wyndham Batumi
Mohamed BilalMohamed Bilal
Finance Manager at Ramada PlazaFinance Manager at Ramada Plaza
Maribel TiongcoMaribel Tiongco
F&B Supervisor at Ramada Plaza Hotel L.L.CF&B Supervisor at Ramada Plaza Hotel L.L.C
Ranjitha KolanginathanRanjitha Kolanginathan
Lead Consultant at Virtusa Consulting ServicesLead Consultant at Virtusa Consulting Services
JAWAHAR RJAWAHAR R
Airport-customer-service-agent at AI AIRPORT SERVICE LIMITEDAirport-customer-service-agent at AI AIRPORT SERVICE LIMITED