Agnel Domnic Coelho
Senior manager End user compute
Bengaluru
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with +15 years of experience in IT infrastructure management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Senior Manager IT
Fidelity Investments
01.2023 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Principal Systems Engineer
Fidelity Investments
01.2019 - 01.2023
- Designed/Engineered the Citrix Cloud infrastructure to provide resiliency with optimal path for network traffic.
- Designed and engineered Azure Virtual Desktop solution both Classic and ARM in organization with solution to provide power management/Hibernate to reduce cost, RDP Short Path, Start VM on connect.
- Have created various orchestrations using Rest APIs to cater Zero touch system management in public clouds.
- Provide technical direction for systems engineering, development, integration, and evaluation.
- Run Epic alignment with engineering teams, Business PO, and owned UAT success along with acceptance criteria, Acceptance tests validations and sign off for the onboarding of Azure Virtual Desktops, Citrix Cloud infrastructure.
- Responsible for upgrading the Citrix infrastructure.
- Responsible for establishing Development best practices for system engineering group.
- Collaborated with Microsoft to reduce the blast radius of a certain Azure fabric component which resulted in increased resiliency for our Azure VDIs.
- Design, plan and implement Power management for Azure Virtual machines using Citrix by adhering the existing Citrix and Azure throttling limits to reduce cost involved with azure VMs.
- Design, plan and implement the Azure virtual desktop Host Pool, Session Host Power management Orchestration.
- Authored various automations for Health check of Azure and On-Prem virtual machines, Auto Remediation of Azure Virtual Machines, Synthetic monitoring, Web Scraping, Deploying VMs in cloud using ARM/CFTs (IaaC)
- Responsible for Data Modelling using Kibana, Splunk Dashboard
- Participated/Contributed to Cross Channel Architecture discussions to assist in design at an Enterprise level.
- Lead an agile scrum team and own rituals, including refinement, Sprint planning, daily-check in etc.
- Leading additional responsibility as Product Owner and acting as liaison between Business, Senior Leadership and Vendor.
- 5+ Years
Lead Systems Engineer
Fidelity Investments
01.2017 - 01.2019
- Responsible for 30+ VMs and the life cycle of the Citrix products
- Collaborated with Remote Access Engineering team to integrate NetScalers Infrastructure with Enterprise Citrix Storefront environment for untrusted network connections.
- Led and automated migration activities of Citrix XenDesktop infrastructure from XD7.6 to XD7.15.
- Implemented XA XD 7.15 infrastructure and design a strategy and implement migrating VDAs from XD 7.6 to XD 7.15 infrastructure with 100% accuracy.
- Appsense Environment management 8.6 User state virtualization
- 3 years
Senior Systems Engineer
Fidelity Investments
01.2015 - 01.2017
- Designed and developed the network strategy for providing Citrix systems to external clients.
- Citrix Storefront 3.14 design and implementation.
- SHA-2 certificate rollout for Web interface server IIS certificates.
- Responsible for the engineering and administration of a Citrix XenDesktop and XenApp environment supporting a VIP user base of traders and analysts.
- Led the refresh program of virtual desktop blade for AM trader community.
- Capacity design for Clusters to build Citrix VDIs.
- Involved in the migration of XenDesktop 5.6 to 7.6 include all relative infrastructure and client software (Receiver/VDA)
- Design, plan and implement XenApp windows 2008 servers to Windows 2016 server.
- Migration of SQL database for PVS 7.6, XenApp 6.5, XD7. 15 from SQL 2008 to SQL 2012 and SQL 2016 servers respectively.
- Designed and developed the network strategy for providing Citrix systems to external clients.
- App-V integration on XenApp servers
- Performing the changes on Production environment as per ITIL Norms.
- 1 year
Systems Engineer
Fidelity Investments
03.2013 - 01.2015
- Responsible for the engineering and administration of a Citrix XenDesktop and XenApp environment supporting a VIP user base of traders and analysts.
- Led the refresh program of virtual desktop blade for AM trader community.
- Involved in the migration of XenDesktop 5.6 to 7.6 include all relative infrastructure and client software (Receiver/VDA)
- Planned and engineered Windows 2008 XenApp 6.5 infrastructure and migrated 196 applications and 3600 users from Windows 2003 PS 4.5 farm
- Collaborate and manage VDA7.6 rollout on All VDIs (~22400) and receiver 4.3, 4.4, 4.7, CWA 1909, CWA1912 on end points.
- 2 years
Systems Engineer
CGI INDIA
08.2010 - 03.2013
- Working on user related Citrix profile Issue.
- Managing XenApp servers.
- Citrix server Health Reports
- Shared Drive access, Profile Management
- Providing Monitoring Tools for the Operation team and managing Monitoring software’s (HP SIM, IBM Director, IBM Tivoli Console)
- Server Build: MS 2003 and MS 2008 Servers.
- VM Build on Xen Boxes using Xen center, Adding to domain and farm. Pushing Installation packages, and publishing applications.
- Creating the changes on Production environment as per ITIL Norms.
- Working with Citrix Plug-ins, Password manager, Edge sight, And Single Sign On.
- 2 years
Desktop Engineer
Wheatstone Technologies Bangalore
09.2008 - 06.2010
- Perform regular checks on the status of servers, both hardware and software
- Responsible for handling desktop and server related issues
- Perform regular maintenance of servers through installation of software upgrades, patches, and hardware upgrades.
- Responsible for vendor management as well as supervision for the installation and maintenance (hardware) of servers by junior staff
- Handle the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service.
- Execute change management activities within the Windows server O/S space during pre-defined maintenance windows.
- 2 years
Education
B.E - Computer Science and Engineering
B.V. Bhoomaraddi College of Engineering Technology
Hubli, Karnataka03.2008
Skills
Agile Methodology
PowerShell, Python
Curl
Azure IaaS
AWS IAM, EC2, S3, WORKSPOT
Sys internal tools
Wire Shark
Windows Infrastructure
Azure Networking
VMware vSphere
OLVM
Citrix Virtual Apps and Desktops
ARM, CFT,Terraform
KQL/Analytics
SQL Query
Splunk query
Elasticsearch query
undefinedCertification
Microsoft Certified: Azure Administrator Associate
Awards
Two patents are in Pipeline., Eureka Innovation Award - Sept 2022 Optimization of XenApp infrastructure by reduction of servers based on current usage and increasing operating efficiency by coming up with improved application and patch install methods., Hackathon Award Runner Up - April 2022 Designed and implemented a solution to detect the Internet speed/throughput of the user’s internet connection who are working remotely during COVID and model the data on Kibana to understand the overall user experience impact based on region/Country., Eureka Charter Champion Award - May 2020 In recognition of efforts in successfully implementing an idea that contributed significantly to Fidelity Strategic Pillars, ON THE SPOT, YOU HAVE EARNED IT Awards
Timeline
Senior Manager IT
Fidelity Investments
01.2023 - Current
Principal Systems Engineer
Fidelity Investments
01.2019 - 01.2023
Lead Systems Engineer
Fidelity Investments
01.2017 - 01.2019
Senior Systems Engineer
Fidelity Investments
01.2015 - 01.2017
Systems Engineer
Fidelity Investments
03.2013 - 01.2015
Systems Engineer
CGI INDIA
08.2010 - 03.2013
Desktop Engineer
Wheatstone Technologies Bangalore
09.2008 - 06.2010
B.E - Computer Science and Engineering
B.V. Bhoomaraddi College of Engineering Technology
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