AGNEL NORONHA
Navi Mumbai,MH
Summary
Experienced professional seeking challenging opportunities to utilize skills for organizational success.
Overview
12
12
years of professional experience
Work History
Assistant Manager Debt Recovery
Spocto Solutions Pvt Ltd
03.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Team leader
Novac Technology Pvt Ltd.
01.2017 - 03.2024
- Managed collection team effectively over past six years.
Sr CSR
Novac Technology Pvt Ltd.
06.2015 - 01.2017
- Joined As an Sr CSR in collection for 2 years after which I was promoted to Team Leader Through IJP
CSR
Effort Bpo
01.2013 - 05.2015
- Worked as a Customer service representative for Whirlpool process
Education
B. Com - undefined
Premier College
01.2016
12th - undefined
Premier College
01.2013
10th - undefined
Premier College
01.2011
Skills
- Collections
- Team Building
- Working Under pressure
- Approachable
- Dialing Strategy
- Coaching and mentoring
- Orientating and training
- Multitasking and organization
- Employee performance evaluation
- Workload management
- Team motivation
- Policy enforcement
- Scheduling and planning
- Compliance
- Decision-making
- Project management abilities
- Employee performance evaluations
- Closing oversight
- Employee scheduling
- Reporting and documenting
- Employee engagement
- Strategic planning
- Team collaboration
- Strategic thinking
- Financial management
- Employee supervision
Accomplishments
Helped In Setting Up Process In Chennai & Noida Location.
Languages
English
Hindi
Marathi
Achievements Awards
Got The Best Team Leader Award for every Quarter.
Hobbies and Interests
- Reading Novel or comics
- Playing Football
- Cooking
- Exploring New Places to Eat
Activities
- Sharing Dialing strategy with the dialer team so that we reach our Connectivity Targets.
- Give Feedback on APR and Occupancy.
- Doing RTM and Floor Walking.
- Daily Review of High Value Accounts Pos Wise
- Daily review of Top 50 High Val accounts resolution.
- Daily Tracking of Stock In Hand
- Agent Wise review of PTP stock
Timeline
Assistant Manager Debt Recovery
Spocto Solutions Pvt Ltd
03.2024 - Current
Team leader
Novac Technology Pvt Ltd.
01.2017 - 03.2024
Sr CSR
Novac Technology Pvt Ltd.
06.2015 - 01.2017
CSR
Effort Bpo
01.2013 - 05.2015
B. Com - undefined
Premier College
12th - undefined
Premier College
10th - undefined
Premier College