Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AGNELA PAIS

Bengaluru

Summary

Results-driven Project Manager with nine years of experience leading cross-functional teams to deliver projects on time and within budget. Skilled in people management, agile methodologies, risk management, stakeholder communication, team leadership, and mentoring, with a proven track record of driving operational excellence and implementing innovative solutions. Adept at managing diverse projects across IAM, PAM, and IT.
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven Project Manager known for high productivity and efficient task completion. Specialize in risk management, process improvement, and stakeholder communication. Excel in leadership, problem-solving, and adaptability to drive project success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager- IAM

Cyderes (Herjavec Group Ltd)
10.2021 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Created detailed revenue reports and resourcing sheets, enabling data-driven decision-making and optimized resource allocation.
  • Developed and finalized Statements of Work (SOWs), leading to streamlined project initiation and securing new business agreements.
  • Ensuring processes comply with audit requirements; maintain sufficient documentation and evidence for audit and security standard requirements.
  • Measure and monitor delivery progress to ensure application releases are delivered on time and that they meet or exceed expectations.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Met project deadlines without sacrificing build quality or workplace safety.

User Access Management- IAM

Computacenter (Formal - British Telecom)
04.2021 - 10.2021
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Responsible for gathering business requirements, documents, technical specifications, conduct gap analysis, identified issues and suggested workarounds
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
  • Ensure that standardized methods and procedures are used for all changes to the IT infrastructure, that will reduce potential impacts to IT services and provide control and detailed records when changes are made.
  • Worked Implementing IAM services.
  • Shared best practices and show consistent overall performance.
  • Worked closely with clients to understand their identity management requirements and implement Saviynt IGA solutions.

IAM Consultant

BT Group
08.2018 - 03.2021
  • Process move/transfer to Computacenter.
  • Conducted training sessions for end-users and IT staff on proper usage of IAM tools and best practices, increasing overall compliance rates.
  • Successfully migrated legacy identity systems to modern platforms increasing security, efficiency, and scalability.
  • Collaborated with cross-functional teams to ensure seamless integration of IAM solutions into existing infrastructure.
  • Analyzed clients'' existing identity management systems, identifying areas for improvement and providing recommendations for enhancements.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Regularly participated in SoX Audit (Technical maintenance of financial application – Excalibur)
  • Executed and tracked security process related activities including User ID management.
  • Improved IAM security by conducting regular audits and assessments of user access rights.

Associate Technical Support Engineer

Mphasis An HP Company
07.2016 - 04.2018
  • Provide status reports to key internal/external stakeholders.
  • Define the different escalation workflows based on different types of incidents and the stakeholders involved in each workflow.
  • Quality checks on the access provided by the team members.
  • Handling escalations from the Client and stakeholders.
  • Assuring the Team meets the targets and SLA.
  • Managing service delivery of the project.
  • Assist with solution design, configuration, integration, and provide ongoing support.
  • Developed a role-based access control (RBAC) model for a major client, resulting in streamlined user permissions and enhanced security.
  • Implement different authentication methods.
  • Enabling users to sign in once and access multiple applications without the need for repeated authentication using Azure AD (Single Sign-On (SSO)
  • Azure AD B2C supports SSO, enabling users to sign in once and access multiple applications
    without the need for repeated authentication
  • Troubleshot and diagnose hardware and software issues.

Education

BBA - Financial Management

SDM College Of Business Management
Mangalore
06-2016

Skills

  • Project management
  • Stakeholder management
  • Budget management
  • Risk management
  • Process improvement
  • Performance improvements
  • Change management

Certification

  • Microsoft Certified- Azure Security Engineer Associate
  • CyberArk Certified Trustee
  • Top Rating for Best Performer for two consecutive years in BT
  • Recognized as 5 star Performer, for exceptional project management performance.

Timeline

Project Manager- IAM

Cyderes (Herjavec Group Ltd)
10.2021 - Current

User Access Management- IAM

Computacenter (Formal - British Telecom)
04.2021 - 10.2021

IAM Consultant

BT Group
08.2018 - 03.2021

Associate Technical Support Engineer

Mphasis An HP Company
07.2016 - 04.2018

BBA - Financial Management

SDM College Of Business Management

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