Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Agnelo De Mello

Goa

Summary

Customer-focused Restaurant Manager with 24 years of experience , successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

29
29
years of professional experience

Work History

Restaurant Manager

Royal Caribbean International
Ship
08.2022 - Current
  • Supervise and coordinate the functions of the restaurant sequence of service and all essential duties and responsibilities.
  • Maintains complete knowledge of menu descriptions and wine lists in order to discuss items appropriately to enhance the guests dinning experience.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
  • Provide on the job training to all restaurant employees to strengthen their current performance and preparation for possible advancement.
  • Performing leaders role in the restaurant and other venues engages in providing courteous and professional service to guests.
  • Excel at developing strong relationships with staff and senior executives.
  • Adapts quickly top new and evolving environment. Ability to work independently and within a team.
  • Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.

Head Waiter

Royal Caribbean International
Ship
07.2018 - 08.2022
  • Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.
  • Coordinated team members to take, serve and clear orders accurately and promptly.
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
  • Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
  • Anticipated and addressed guests' service needs.

Restaurant Supervisor

Royal Caribbean International
Ship
05.2016 - 02.2018
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Established positive relationships with guests and employees, creating positive, energetic environment.
  • Guaranteed compliance with food safety procedures and quality control guidelines.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained excellent standards of service through impeccable attention to detail.
  • Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
  • Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.

Waiter

Royal Caribbean International
Ship
12.1998 - 05.2016
  • Anticipated and addressed guests' service needs.
  • Performed additional tasks to keep dining room running smoothly.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.

Front Office Cashier

Four Seasons/Leela Beach
Mobor
05.1995 - 11.1998
  • Engaged with customers to better understand needs and deliver excellent service.
  • Prepared timely and accurate financial reporting and analysis.
  • Optimized team training and staff development.
  • Actively listened to customers to fully understand requests and address concerns.
  • Enhanced working relationships by participating in team-building activities.
  • Identified issues, analysed information and provided solutions to problems.
  • Supervised work of contracted employees to deliver work on schedule.
  • Exceeded goals through effective prioritisation and consistent work ethic.

Education

Diploma of Higher Education - Hotel Management

Institute of Hotel Management
Verna, Goa
03-1994

Bachelor of Commerce - Diploma of Higher Education

Goa University
Goa, India
04-1992

Skills

  • Restaurant marketing
  • Menu planning
  • Operations management
  • Conflict resolution techniques
  • Food plating and presentation
  • Employee management
  • Marketing and advertising
  • Supervisory skills
  • Service-orientated
  • Staff scheduling
  • Sanitation guidelines

Accomplishments

  • Employee of the Month
  • Nominated for the Employee of the Year
  • Leader of the Month

Languages

English
First Language

Timeline

Restaurant Manager

Royal Caribbean International
08.2022 - Current

Head Waiter

Royal Caribbean International
07.2018 - 08.2022

Restaurant Supervisor

Royal Caribbean International
05.2016 - 02.2018

Waiter

Royal Caribbean International
12.1998 - 05.2016

Front Office Cashier

Four Seasons/Leela Beach
05.1995 - 11.1998

Diploma of Higher Education - Hotel Management

Institute of Hotel Management

Bachelor of Commerce - Diploma of Higher Education

Goa University

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