Agnes Norbert

• Addressed enquiries to enhance communication and service quality.
• Oversaw daily operations and facilitated regular meetings with educators.
• Ensured health and safety standards for all children in care.
• Implemented academic curriculum according to established guidelines.
• Presented center performance metrics to senior leadership for review.
• Coordinated with Ford Point of Contact on contract renewals and financial management.
• Received outstanding testimonials from parents, reflecting high satisfaction with services provided.

• Accountable for addressing inquiries, overseeing daily operations, managing the curriculum, conducting regular meetings with educators, and overall administration of the center's finances.

• Oversaw comprehensive curriculum planning to align educational goals with institutional standards.
• Facilitated issue resolution to ensure smooth operational processes.
• Implemented disciplinary measures and adjustments for institutional development.
• Initiated programs to enhance communication skills among students.
• Created an excellent learning environment to foster student engagement.
• Arranged remedial classes targeting slow learners to improve academic performance.

• Oversaw the operations of four branches
• Managing comprehensive activities such as inquiries, pre-kindergarten, daycare, and tuition assistance.
• Ensured the cleanliness of the center and the punctuality of staff members.
• Conducted monthly meetings to address and implement suggestions from parents.
• Engaged in regular reviews with center heads and provided monthly training on managing enquiries.
• Ensured coordination regarding the daily and weekly transportation schedule for the children.
• The Centre initially had 6 students, but this number has now grown to over 100 across various categories.
• When I joined, the Centre only offered PRE KG; I took the initiative to enhance its offerings by introducing Play Group, Day Care, Tuition Support, and activities such as Dance, Chess, Skating, Keyboard, and Abacus.
• I began my role as Centre Head at Eden Kids in Sholinganallur and successfully expanded the services to four branches.
• Subsequently, I was promoted to Advisor and Resource Head of the centres, and later advanced internally to the position of Assistant Headmistress at the CBSE school within the same organization.

• Managed enquiries and converted them into registrations through effective follow-up.
• Monitored staff interactions to ensure proper care of children.
• Ensured cleanliness standards of Centre and maintained staff punctuality.
• Conducted monthly training sessions and reviews at head office.

Collections & Receivables:

• Conducted outreach to international customers, securing payment for overdue invoices.
• Developed and published trend charts based on comprehensive reports.
• Allocated payments accurately against customer invoices to maintain organized accounts receivable.
• Cleared unallocated items, effectively reducing suspense account balances.

Accounts Payables:

• Analyzed Geos Report to address Hold invoices promptly.
• Resolved queries related to invoices, ensuring timely resolution.
• Maintained up-to-date critical vendor lists for accurate reconciliation.
• Established new contracts and amendments, ensuring compliance with client approval processes.

Billing & Customer Service:

• Establishment of new contracts or modifications to existing agreements
• Generate recurring invoices according to the billing schedule while obtaining prior client approval
• Conduct quality checks on all manual invoices and credit memos
• Print all processed documents, including invoices and credit notes
• Hold a weekly status call with the client to review process updates, clarify expectations, and gather feedback to enhance client coordination

• Managed primary and high school subjects to ensure comprehensive educational coverage.
• Instructed grammar across all levels to enhance language proficiency.
• Motivated struggling students through individualized understanding and encouragement.