Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Custom
Timeline
Generic

Agnes Pillay

Pune

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Review Specialist

Mercer
Pune
09.2020 - Current
  • Documented all review processes including notes, observations, analyses, recommendations.
  • Analyzed customer complaints and provided solutions to resolve issues promptly.
  • Provided training and guidance to junior reviewers regarding best practices when conducting reviews.

Sr Customer Associate

Capita India Pvt Limited
Pune
08.2018 - 09.2020
  • Provided timely response to emails or webchat inquiries from customers.
  • Provided outstanding customer service and support to clients via phone, email, and webchat.
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

BBA - Finance

Suryadatta College
Pune
06-2016

High School Diploma -

Rayburn College
Manipur
01-2013

High School Diploma -

EES Itanagar Govt CBSE Board
Arunachal Pradesh
01-2009

MBA - Finance

Suryadatta College
Pune

Skills

  • Innovation and Creativity
  • Performance Analysis
  • Coaching and Mentoring
  • Organizational Skills
  • Adaptability and Flexibility
  • Self Motivation
  • Microsoft Office
  • Problem-solving abilities

Accomplishments

  • Quality Spoc for the internal team
  • Received Star of the quarter 2019
  • Received star of the month July 2023 and December 2023
  • Earn a leadership role and managed a team (Death acknowledgement Team in Pension- Mercer)

Languages

English
First Language

Custom

  • Got opportunity to take complete charge of the new joiners as a mentors whilst in webchat and Export Queue in Capita
  • Trainer in the Death Acknowledgment and Death Quotes process in Pension Plan Administration UK Mercer.

Timeline

Review Specialist

Mercer
09.2020 - Current

Sr Customer Associate

Capita India Pvt Limited
08.2018 - 09.2020

BBA - Finance

Suryadatta College

High School Diploma -

Rayburn College

High School Diploma -

EES Itanagar Govt CBSE Board

MBA - Finance

Suryadatta College
Agnes Pillay