Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Agniv Basak

Agniv Basak

Siliguri

Summary

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in process improvement and analysis, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every requirement.

Overview

16
16
years of professional experience

Work History

Business Analyst

Wills Towers Watson
12.2016 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.

Process Lead

Willis Towers Watson
07.2012 - 12.2016
  • Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
  • Mentored junior team members, providing guidance on best practices and contributing to their professional development.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.

Customer Service Associate

First Source
09.2008 - 05.2010
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

Bachelor Of Commerce -

Suryasen College
Siliguri, West Bengal, India

Higher Secondary Education - Commerce

Vivekananda Vidyalaya
Siliguri, West Bengal, India

Secondary Education -

Bani Mandir Railway High Secondary School
Siliguri, West Bengal, India

Skills

  • Problem Solving
  • Project Management
  • Microsoft Excel
  • Business process improvement
  • Strategic Planning
  • Quality Assurance
  • Test case scenarios
  • Forecasting and planning
  • Operations Management
  • Operational Reporting
  • Customer Communication
  • Process Development

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Business Analyst

Wills Towers Watson
12.2016 - Current

Process Lead

Willis Towers Watson
07.2012 - 12.2016

Customer Service Associate

First Source
09.2008 - 05.2010

Bachelor Of Commerce -

Suryasen College

Higher Secondary Education - Commerce

Vivekananda Vidyalaya

Secondary Education -

Bani Mandir Railway High Secondary School

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Agniv Basak