Agniv Das
Kolkata
Summary
Experienced with data analysis and systems evaluation, providing actionable insights to improve technological efficiency. Utilizes problem-solving skills to address and resolve complex technical issues. Knowledge of strategic planning and implementation, ensuring alignment with business objectives.
Overview
4
4
years of professional experience
Work History
Technology Analyst
Infosys Ltd.
01.2022 - Current
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Identified system issues and recommended changes to close system holes.
- Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
- Improved software quality by conducting thorough code reviews and implementing best practices.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Championed adoption of industry best practices within the team, resulting in improved code quality and more efficient development processes.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
Customer Service Executive
Amazon
04.2021 - 11.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
B.Tech - Electrical, Electronics And Communications Engineering
Future Institute of Engineering & Management
Sonarpur, West Bengal 70015006-2020
High School Diploma -
SRIST
Baruipur, India06-2017
Skills
- Agile methodology
- Data collection
- DBMS
- Software development
- API development
- Code debugging
- JAVA
- Spring
Timeline
Technology Analyst
Infosys Ltd.
01.2022 - Current
Customer Service Executive
Amazon
04.2021 - 11.2021
B.Tech - Electrical, Electronics And Communications Engineering
Future Institute of Engineering & Management
High School Diploma -
SRIST
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