Agnivo Mondal
Summary
Professional technician with extensive hands-on experience in troubleshooting and maintenance of complex systems. Strong focus on team collaboration and achieving results. Known for strong interpersonal skills and ability to manage changing priorities with ease. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
D2AS Advanced Technician
Amazon Development Center India Pvt Ltd
08.2020 - Current
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Monitored and reported on effectiveness of onboarding programs, using data to drive decisions and improvements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Conducted regular follow-ups with new hires to assess onboarding experience, gathering insights for continuous improvement.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led development and execution of strategic plans to meet company objectives, driving team success.
- Coached junior team members, improving their skills and confidence in their roles.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Implemented a comprehensive indexing system that facilitated quick access to needed documents.
- Established procedures for handling sensitive information in compliance with regulatory requirements and company policies.
HR Intern
Tega Industries
03.2019 - 11.2019
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Created and updated tracking spreadsheets using MS Excel.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
BBA - Business Administration And Management
Meghnad Saha Institute Of Technology
Kolkata04-2019
10+2 - Commercial Application/Accounts
Hirendra Leela Patranavis School
Kolkata04-2014
Skills
- Training and mentoring
- Advanced troubleshooting
- Written/Verbal communication
- Customer service
- Documentation and reporting
- Quality control
- Data analysis
- Troubleshooting
- Performance improvement
- File and record maintenance
- Team Training
- Performance evaluations
- Staff management
- Schedule preparation
Additional Information
MS Excel
MS Word
Power point presentations
Pie chart/ Bar chart Making
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Travelling, Reading, Editing
My hobbies include
Travelling
Reading books
Editing Videos and Photos using Da Vinci Resolve (self clicked)
Timeline
D2AS Advanced Technician
Amazon Development Center India Pvt Ltd
08.2020 - Current
HR Intern
Tega Industries
03.2019 - 11.2019
BBA - Business Administration And Management
Meghnad Saha Institute Of Technology
10+2 - Commercial Application/Accounts
Hirendra Leela Patranavis School
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