Agnus Evanjelin J
Tirunelveli
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To obtain a Challenging Leadership position by applying creativity in problem-solving and Lean Management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
GROUPON SHARED SERVICES
10.2023 - Current
- My role and responsibilities are to help the international customers in purchasing any deal from the App and resolve the purchased deal related issues
- Proficient in handling tools like Zendesk and Salesforce
Technical Support Engineer
MOVATE TECHNOLOGIES
09.2022 - 10.2023
- My role and responsibilities are to resolve the player's queries by using the Helpshift tool
- I have handled tickets, consolidated customer information and help to troubleshoot the root cause
Education
Bachelor of Engineering - Electronics and Communication Engineering
VV College of Engineering
Tisaiyanvillai05.2022
Higher Secondary Education -
Jayarrajesh Matric Higher Secondary School
TisaiyanvillaiSSLC -
Jayarrajesh Matric Higher Secondary School
TisaiyanvillaiSkills
- Python
- C Language
- MS-OFFICE
- Basics of Internet and browsers
Accomplishments
- Workshop on 'Internet Of Things' conducted by Educating Rangers held in VV College Of Engineering, Tisaiyanvilai.
- Workshop on 'Hands-on Training on Embedded' held in Itech Academy, Tirunelveli.
- Attended four days training in 'FUNDAMENTALS OF TELECOM' at the office of Principle General Manager, BSNL, Nagercoil Business Area, Tirunelveli from 11/26/19 to 11/29/19.
Hobbies and Interests
- Listening to music
- Reading books
Disclaimer
I hereby declare that the above information furnished by me is true, correct and complete to the best of my knowledge.
Languages
- English, Fluent
- Tamil, Fluent
- Hindi, Read
Personal Information
- Date of Birth: 02/07/01
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Support Representative
GROUPON SHARED SERVICES
10.2023 - Current
Technical Support Engineer
MOVATE TECHNOLOGIES
09.2022 - 10.2023
Bachelor of Engineering - Electronics and Communication Engineering
VV College of Engineering
Higher Secondary Education -
Jayarrajesh Matric Higher Secondary School
SSLC -
Jayarrajesh Matric Higher Secondary School