Agnus Paul
Bengaluru
Summary
Strategic People Operations Lead with 4.5 years of experience at Wipro, specializing in global HR transformations and end-to-end lifecycle management. Expert in executing complex system migrations, specifically the iCIMS to SuccessFactors integration , while managing high-volume operations including a 50k+ campus onboarding program . Proven track record of delivering 100% payroll and bonus audit accuracy for 20k+ employees and maintaining a 97% SLA across global ticket queues.
Overview
5
5
years of professional experience
Work History
Senior Executive – Onboarding Audit & Global Ops
Wipro Limited BANGALORE
Bengaluru, India
02.2025 - Current
- Systems Migration Leadership: Acted as a key contributor during the critical migration from iCIMS and Embark to SuccessFactors ; managed 250+ complex cases monthly covering Recruiting through to Employee Central modules.
- Global Lifecycle & Compliance: Managed end-to-end employee lifecycle triggers, including onboarding, job changes, and offboarding for a global workforce.
- International Mobility: Facilitated USA I-9 applications , Global Assignment verifications, and Onsite ID activations for UK, LATAM, China, Taiwan, and Australia.
- Financial Integrity: Audited 20,000+ Bonus and CTC records with 100% accuracy; published payroll reconciliation reports to leadership with 0 errors to ensure seamless first-pay cycles.
- High-Volume Orchestration (SPOC): Served as the Single Point of Contact for onboarding 50,000 campus joiners , overseeing onboarding formalities, BGV frameworks, and technical error resolution.
- Process Innovation: Spearheaded the "Localization" process , transitioning USA-based employees to specific project locations based on business requirements.
- Performance Analytics: Managed multiple ticket queues (Campus, L2SME, iAspire, Onboarding Audit), achieving a 97% SLA and 98% CSAT .
- Facilitated collaboration among diverse teams to implement strategic initiatives supporting organizational goals.
- Facilitated mentorship programs for junior staff to enhance career progression and leadership skills.
- Identified and resolved bottlenecks to enhance operational efficiency.
People Ambassador
Wipro Limited BANGALORE
Bengaluru, India
08.2021 - 01.2025
- Oversaw mass onboarding and background verification (BGV) processes for 100,000+ joiners, maintaining a standard of 100% accuracy throughout.
- Implemented process enhancements on iCIMS platform to maintain effective communication and improve overall stakeholder experience.
- Managed the release process of offer letters for campus candidates, enhancing recruitment efficiency and candidate experience.
- Fostered relationships with stakeholders to enhance brand visibility and engagement.
- Engaged in community outreach programs to strengthen company presence and reputation locally.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Education
MBA - Executive Postgraduate in Business Management
Symbiosis International University
Pune, India01-2024
BBA - Business Administration And Management
Acharya Institute of Graduate Studies
Bengaluru, India08-2021
Skills
- Systems & Integration: SuccessFactors (RCM to EC) iCIMS ServiceNow (SNOW) SAP PA20
- Global Operations: USA I-9 Verification Onsite ID Activation (UK, LATAM, APAC) Localization Global Transfers
- Lifecycle Management: Hire-to-Retire Triggers Offboarding Initiation Benefits & Compliance
CORE COMPETENCIES
- Data Analytics: Payroll Reconciliation CTC/Bonus Auditing WIServe Productivity Reporting TA Analytics
- Tools: SuccessFactors, SAP PA20, iCIMS, ServiceNow, Iverify, Embark, Power BI, Google Analytics
- Certifications: Gen AI HR Level 2 Design Thinking & Change Management (2025 Workshop)
TECHNICAL SKILLS & CERTIFICATIONS
Languages
English
Advanced (C1)
Hindi
Elementary (A2)
Timeline
Senior Executive – Onboarding Audit & Global Ops
Wipro Limited BANGALORE
02.2025 - Current
People Ambassador
Wipro Limited BANGALORE
08.2021 - 01.2025
MBA - Executive Postgraduate in Business Management
Symbiosis International University
BBA - Business Administration And Management
Acharya Institute of Graduate Studies