Agosh Francis K
AUTOMOBILE ENGINEER
Chittoor
Summary
Leverage my skills to the best of my ability in contributing effectively to your organization of repute, with opportunities to find new horizons and to learn and grow.
Automotive Graduate Experienced in After sales maintenance and Business Development roles. Service Engineer with 6+ years of experience. Hardworking professional, skilled in both strategic planning and tactical execution.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
PRODUCT SUPPORT ENGINEER
Action Construction Equipment
12.2023 - Current
- Developed comprehensive training materials to educate users on product features and functionalities, resulting in higher adoption rates.
- Analyzed trends in customer inquiries, identifying areas for improvement in product design or documentation.
- Managed critical product escalations, coordinating efforts across teams to achieve prompt resolutions.
- Enhanced product usability by troubleshooting issues and providing effective solutions to customers.
- Reduced downtime by proactively monitoring product performance and identifying potential issues before they escalated.
- Conducted root cause analyses on recurring issues, implementing preventive measures that mitigated future occurrences.
- Mentored junior engineers on best practices in technical problem-solving and customer service excellence.
- Planned and led technical training to boost product support team members' skills.
SERVICE MANAGER
SN POWER
12.2021 - 11.2023
- Maintaining and building the team spirits between service staff's (both on-field & office)
- Creating good customer relationships
- Managing the new and existing fleet of machines
- Conducting service drives, courtesy visits and checkups for non-warranty machines and thus increasing business potential.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
SENIOR SERVICE ENGINEER (DEALERSHIP)
HYUNDAI MATERIAL HANDLING
11.2019 - 11.2021
- Carrying out the after sales maintenance
- Took charge of various CMC site's (CUMI , APOLLO TYRES)
- Exclusive in service of warehousing equipments
- Management and training of new service engineers.
SERVICE ENGINEER (DEALERSHIP)
KION INDIA (Formerly known as Voltas Material Handling Equipments)
02.2017 - 10.2019
- Servicing of Voltas Diesel & Electrical Forklifts , Warehousing Equipments
- Generation of AMC's and spare business
- Overhauling & refurbishment of Voltas Diesel Forklifts
- Ensuring quality work and maintaining good customer relations.
Education
Bachelor Of Technology (Automobile) -
SCMS School Of Engineering & Technology
01.2012 - 04.2016
Higher Secondary (COMPUTER-MATHS) - undefined
01.2010 - 04.2012
High School - undefined
01.2010 - undefined
Skills
Automotive Technical Knowledgeundefined
Certification
I certify that the above furnished details are true.
Personal Information
- Age: 29 Years
- Father's Name: Francis Xavier K J
- Date of Birth: 07/16/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Malayalam
Tamil
Timeline
PRODUCT SUPPORT ENGINEER
Action Construction Equipment
12.2023 - Current
SERVICE MANAGER
SN POWER
12.2021 - 11.2023
SENIOR SERVICE ENGINEER (DEALERSHIP)
HYUNDAI MATERIAL HANDLING
11.2019 - 11.2021
SERVICE ENGINEER (DEALERSHIP)
KION INDIA (Formerly known as Voltas Material Handling Equipments)
02.2017 - 10.2019
Bachelor Of Technology (Automobile) -
SCMS School Of Engineering & Technology
01.2012 - 04.2016
Higher Secondary (COMPUTER-MATHS) - undefined
01.2010 - 04.2012
High School - undefined
01.2010 - undefined
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