AGRAJA KUCHIBHATHLA
Bengaluru
Summary
Salesforce Certified Administrator with over 3 years of hands-on experience managing and customizing Salesforce environments in enterprise-level IT operations. Adept at configuring objects, workflows, validation rules, data migrations, and user access controls. Strong background in application support and issue resolution using tools like ServiceNow, JIRA, and AWS. Proven ability to collaborate across teams and ensure smooth CRM operations aligned with business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Support Engineer (Salesforce)
Numeric Technologies (Client: Autodesk)
01.2022 - Current
- Salesforce Administration:
- - Configured Salesforce custom objects, fields, record types, page layouts, and formula fields.
- - Managed user access through profiles, roles, permission sets, public groups, and sharing rules.
- - Performed data migration using Data Loader, Import Wizard, and Workbench.
- - Created validation rules, field dependencies, and workflow automation.
- - Configured field history tracking, activity management, search layouts, and list views.
- - Monitored Salesforce API errors and contributed to SFDC knowledge base.
- Application Support & Issue Resolution:
- - Resolved technical issues using ServiceNow, prioritizing by severity.
- - Investigated and fixed data discrepancies across Salesforce, Siebel, and AWS.
- - Provided client-facing support for regular and premium customers.
- - Collaborated with cross-functional teams to identify root causes and implement fixes.
Quality Control Engineer
Allen Reinforced Plastics Pvt Ltd
10.2020 - 12.2021
Service and Project Engineer
Bion Safety Controls
04.2019 - 10.2019
Team Lead – Integrated Building Management Systems
Johnson Controls
06.2017 - 03.2019
Education
B.Tech/B.E. - Mechanical Engineering
Jawaharlal Nehru Technological University
Kakinada01.2016
Skills
- Salesforce CRM: Custom Objects & Fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Profiles, Roles, Permission Sets, Reports & Dashboards, Data Loader, Workbench, Import Wizard
- Tools & Platforms: ServiceNow, JIRA, Siebel CRM, AWS, SQL
- Data & Integration: Data Migration, API Monitoring, Troubleshooting, CRM Data Analysis
- Soft Skills: Requirement Gathering, Documentation, Cross-Functional Collaboration, Client Support
Certification
Salesforce Certified Administrator
LANGUAGES
English: Proficient
Hindi: Advanced
Telugu: Native
Timeline
Application Support Engineer (Salesforce)
Numeric Technologies (Client: Autodesk)
01.2022 - Current
Quality Control Engineer
Allen Reinforced Plastics Pvt Ltd
10.2020 - 12.2021
Service and Project Engineer
Bion Safety Controls
04.2019 - 10.2019
Team Lead – Integrated Building Management Systems
Johnson Controls
06.2017 - 03.2019
B.Tech/B.E. - Mechanical Engineering
Jawaharlal Nehru Technological University
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