Agrim Singh Kapoor
Guest Experience Associate (Jio World Center).
KOTA
Summary
Professional with strong background in enhancing guest experiences and delivering exceptional service. Adept at anticipating needs, resolving issues efficiently, and ensuring satisfaction. Highly skilled in team collaboration, communication, and adaptable to changing environments. Known for reliability, problem-solving abilities, and positive attitude.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Guest Experience Associate
Reliance Jio
01.2026 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Implemented operational improvements based on guest feedback surveys that enhanced overall visitor satisfaction levels.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Managed online reviews effectively, responding to both positive and negative feedback in a professional manner that fostered ongoing trust from customers.
- Addressed accessibility requirements by coordinating appropriate accommodations for disabled or elderly guests upon request.
- Enhanced guest satisfaction by providing personalized assistance and addressing their concerns promptly.
- Coordinated special events for guests, including birthday celebrations and anniversary surprises, creating memorable experiences.
- Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
Social Media Intern
CHANDIGARH UNIVERSITY (ERP).
08.2023 - Current
- Delivered visual content, including reels and photographs, for Chandigarh University media at various significant events and concerts.
Apprentice (Production and Manufacturing))
Indian Railways (WCR)
07.2019 - 09.2021
Education
Bachelor of Science - Airlines & Airport Management
Chandigarh University.
Punjab, India.Diploma - Nutrition.
Indra Gandhi National Open University.
Chandigarh.Executive Leadership Programme -
Hariot Watt University.
DUBAICertificate - First Aid & CPR.
International Red Cross Society.
Chandigarh Center.Skills
Patience and composure
Strong empathy
Guest relations
Complaint handling
Team player mentality
Customer service
Websites
Certification
First Aid & CPR (International Red Cross Society)
Hobbies and Interests
- Casual gardening
- Bike riding
- Listening to music
- Cooking on Weekends
Personal Details
- Age: 26
- Height: 5.11
- Weight: 85
- BMI: 24.3
- Passport Number: T4115133
Languages
- Hindi
- English
- Punjabi
- Hadoti
Timeline
Guest Experience Associate
Reliance Jio
01.2026 - Current
Social Media Intern
CHANDIGARH UNIVERSITY (ERP).
08.2023 - Current
Apprentice (Production and Manufacturing))
Indian Railways (WCR)
07.2019 - 09.2021
Diploma - Nutrition.
Indra Gandhi National Open University.
Executive Leadership Programme -
Hariot Watt University.
Certificate - First Aid & CPR.
International Red Cross Society.
Bachelor of Science - Airlines & Airport Management
Chandigarh University.