Ahad Uddin
Customer Service Professional
Indore
Summary
Dedicated customer service professional with over 7 years of hands-on experience. Adaptable and enthusiastic team player with a proactive attitude towards learning and growth. Seeking a challenging career opportunity to apply my expertise and skills, aiming to contribute significantly to organizational success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Amazon
Indore
07.2018 - Current
- Took ownership of customer issues, ensuring prompt resolution.
- Maintained up-to-date knowledge of company policies and procedures.
- Collaborated with teams to address escalated issues efficiently
- Cultivated positive customer relationships through effective communication.
- Assisted in training new associates.
Customer Service Executive
Teleperformance
Indore
06.2016 - 04.2018
- Managed inquiries and concerns from Uber app users effectively.
- Implemented process updates to enhance service delivery.
Education
Bachelor Of Commerce (Honours) - Accounting And Business Management
St. Paul Institute of Professional Studies (DAVV)
Indore, India 03.2013 - 04.2016
Class XII - Accounting And Computer Science
Shri Vaishav Higher Secondary School
Indore, India 03.2012 - 03.2013
Skills
High Level Computer Proficiency
Effective Communication Skills
Strong Interpersonal Skills
Prompt Engineering (ChatGPT)
Time Management
Decision Making
Problem Solving
Complaint Resolution
Financial Management
Cash Handling
Compliance Adherence
MS Office Suite
Understanding of Technology
Timeline
Customer Service Representative
Amazon
07.2018 - Current
Customer Service Executive
Teleperformance
06.2016 - 04.2018
Bachelor Of Commerce (Honours) - Accounting And Business Management
St. Paul Institute of Professional Studies (DAVV)
03.2013 - 04.2016
Class XII - Accounting And Computer Science
Shri Vaishav Higher Secondary School
03.2012 - 03.2013