Ahalaq Ahamed

Currently working as Business Manager at Amazon, where I am responsible for managing client accounts and driving business growth.

• Overseeing operations and performance of freight network for North America & Japan MP, achieving 90% on-time delivery rate
• Developing strategic plans for optimizing freight movement, cost reduction, and efficiency enhancement to deliver with efficiency goal of 85% year over year
• Leading team of regional managers, supervisors, and staff for smooth operations and service delivery, resulting in 10% increase in customer satisfaction ratings
• Building and nurturing relationships with clients, carriers, and stakeholders, resulting in15% increase in client retention rate
• Monitoring KPIs for informed decision-making and corrective actions, resulting in 20% reduction in average delivery time
• Ensuring compliance with regulations, safety standards, and company policies, maintaining 100% compliance rate
• Identifying market trends, opportunities, and risks for business growth, leading to 25% increase in market share
• Collaborating with sales, finance, and customer service departments, resulting in 30% increase in cross-departmental efficiency
• Implementing continuous improvement initiatives for operational efficiency, leading to 15% reduction in operating costs
• Representing company in meetings, negotiations, and industry events, resulting in 10% increase in brand visibility and partnerships
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions

Worked as Area Sales Manager (City Manager) at Hyperpure - Zomato Limited, where I successfully:

• Achieved 15% year-over-year increase in city-wide sales revenue through innovative sales strategies
• Led team to exceed performance targets, resulting in 25% increase in sales and operational efficiency
• Improved order fulfillment processes to achieve 3% reduction in average delivery time
• Successfully penetrated new areas, leading to 4% increase in market presence and revenue growth
• Maintained NPS of 75% through effective client relationship management
• Optimized delivery logistics to achieve 8% reduction in delivery times and 5% increase in delivery accuracy
• Leveraged data analytics to drive decision-making, resulting in 10% improvement in operational processes
• Build mechanism for same-day delivery for perishables with minimum order quantity to maintain tonnage and vehicle optimization
• Overview PNL for categories based on monthly requirement, increasing category sales by 4-5% MOM

• Led dynamic team of 12 professionals across retail and commercial sectors, achieving 30% revenue increase and 25% improvement in client retention
• Managed team performance comprehensively, driving 50% growth in sales figures through strategic goal setting and guidance
• Spearheaded Ad sales and Zomato Pro initiatives, reporting directly to Regional Head, resulting in 15% expansion in territory reach.
• Collaborated with Area Leads to achieve consistent week-on-week growth and seize additional market share
• Assisted regional growth team in identifying and capitalizing on zone-level growth opportunities, leading to 20% increase in market penetration and brand visibility.
• Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively

• Fostered strong relationships with restaurant partners, enhancing satisfaction, loyalty, and retention.
• Drove sales and revenue growth through strategic initiatives, resulting in 30% increase in revenue
• Analyzed partner performance data to optimize sales, menu visibility, and customer experience, leading to 20% improvement in menu visibility and 15% increase in customer satisfaction
• Facilitated seamless execution and service delivery through cross-team collaboration, achieving improvement in efficiency
• Identified and on-boarded new restaurant partners, expanding app's offerings and market reach
• Developed account plans and revenue forecasts, surpassing targets by 15%
• Resolved partner concerns promptly, maintaining satisfaction rate and fostering positive relationships