Ahalya Gnanasekaran

Viva Goals | Copilot | ESS | Viva Insights

• Built and productionized ESS EVAL platform, enabling repeatable evaluations and improved metric validation.
• Designed audit logs for Leader and Personal Insights Copilot, fixing accessibility defects and aligning with design guidance.
• Developed Copilot (self-help) utilizing Azure Cognitive Services, enhancing semantic search accuracy, reducing latency, and increasing scalability.
• Facilitated integration of Copilot & Responsible AI features, including LaserTag harm detection, endpoint migration (OpenAI→Substrate), and prompt-isolation architecture for improved, reusable templates in Viva Goals
• Handled 30+ significant customer issues alongside multiple P0/P1 incidents in billing, SAML sign-in, and migration flows, lowering escalations and reinforcing core identity experiences for Viva Goals
• Revamped sign-up flow and guardrails, reducing sign-up bugs by 99%, minimizing drop-offs, and enhancing username listing to decrease tagging errors in large enterprise tenants in Viva Goals.
• Managed enterprise migrations (Customer Zero), refining deletion scripts, addressing activity-model defects, and effectively shutting down legacy signups flows for 50K+ records during Viva Goals migration.

• Led design and execution of billing module for Ally.io
• Delivered OKR features aligned with quarterly objectives, enhancing user adoption and engagement for enterprise customers.
• Contributed to various product-led growth initiatives, boosting feature usage and facilitating scalable adoption.

• Developed OPERA Cloud PMS financial features to ensure compliance with country-specific regulations.
• Enhanced OPERA Web Services (OWS) integrations for reliable interfacing with enterprise cloud systems.
• Collaborated with global Agile teams to deliver enterprise-scale cloud features on schedule and maintain alignment.