Ahamadali G

Results-driven Service Delivery Manager with over 18 years of experience in enhancing operational efficiency and driving business growth. Demonstrated success in implementing cost-saving initiatives and optimizing workflows through innovative technology solutions. Exceptional attention to detail supports the enhancement of service delivery standards, aiming to leverage expertise within a progressive organization.

• Salesforce Administrator
• Certified Scrum Master
• ISTQB Foundation
• Energy and Utilities

New Energy Platform, £23 million Transformation Program from SAP to Salesforce/Vlocity Platform for UK Residential Energy Customers., 40+ projects with 350+ resources across both shores. Ensured successful acquisition of residential customers through new Salesforce Platform and migration from SAP to Salesforce. Managed Integration with external 3rd parties to align deliverables on time. SWAN, Managed £8 million Program for Implementation of Salesforce for Large Scale Business Customers, thereby replacing Legacy Applications., 10+ projects with 100+ resources across both shores. Faster and More Reliable Switching, Led the £3 million FMRS Program wherein energy customers can switch to another supplier within less than a week. UK Smart Metering Data Communications Company (DCC), Contributed to £6 million Ofgem-led transformation programme that will support faster, more reliable switching for energy consumers to SMART, fostering a more competitive energy market. Paper to Digital, Managed £650k Replacement Solution of end to end Correspondences for leading Energy client, UK implementing validations within SAP, new print partner and Azure Document Store. SMETS Upgrade, Premise based Firmware Upgrades to SMETS1 and Migration of first generation (SMETS1) smart meters to DCC's secure network.