Ahamed Jameel

Roles and Responsibilities :

• Have excellent attention to detail and concern for all aspects of the job.
• Handling escalations effectively and monitoring the quality of work.
• Provide feedback on employee and/or team performance to the supervisor and/or manager.
• Tracking BGV Verification from the Vendor.
• Conduct full-cycle recruitment for IT positions, including sourcing, screening, interviewing, negotiating, and closing candidates.
• Utilize social media, job boards, and other sourcing tools to identify and attract top IT talent.
• Manage multiple job requisitions simultaneously and prioritize tasks effectively to meet deadlines.
• Handling overall Facility Management and Administrative tasks.
  

March 2022 - September 2022
Major Incident Manager
Project Name : Pay Pal

Roles and Responsibilities :

• Driving an incident to resolution through support engagement using paging system and / or on call schedules.
• Documenting a Key actions and events during the bridge call.
• Notification to senior leadership of current status and impact thorough emails to the Information service department.
• Ensure proper escalation procedures are followed and correct support teams are engaged.
• Point of contact for all Major Incidents.
• Resolve Incidents within the specified Service Level
  Agreements/Operational Level Agreements.

Project Name : VF Corp Account

Roles and Responsibilities:

Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.

Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.

Provide first-line investigation and diagnosis of all Incidents and Service Requests.

Provide a single point of contact for one or more IT Service.

Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.

Responsible for communicating with the Incident Process Owner.

Point of contact for all Major Incidents.

Monitor the workload per Tier 1 Analyst.

Provide Bimonthly Governance Report to Customer.

Preparing shift rotation and Weekly/Monthly attendance Reporting.

Handling All complex matter and Store Escalations.

Responsible for daily allocation of Work.

Project Name : Capital One

Roles and Responsibilities:

Providing a mercury application access to the new user.

Providing a password reset to the required user.

Downloading the security documents and sends to the required user.

Proactive monitoring of Mercury Application.

Proactive monitoring of Application server and ensure application server is up and running.

Ensured all the user request is analyzed on time without any ambiguities in current project and quick mail response.

Ensure admin user can have assign and revoke privilege.

Project Name : LLOYDS BANKING Group

Roles and Responsibilities:

Proactive monitoring of Batch & Online application using service schedule of events /PBAM/OPCA/Tivoli Session.

Ensure PBAM and Tivoli Alerts are reported to TRM.

Monitoring the Incidents in the Jira Tool.

Perform Initial triage on any unexpected activity and determine course of action.

Ensure all the jobs are completed on time in Mainframe application.

Mentored and guided new employees ensuring all were trained in product knowledge and capable of performing assigned duties.

Using Scheduler of Events (SOE) from share point application by taking job name, and apply in mainframe application to get the current plan detail. This will ensured all the jobs are completed on time.

I ensured all the incidents are analyzed on time without any ambiguities in current project and quick mail response.

Project Name : Halliburton

Roles and Responsibilities:

Reading the Customer Requirements Document, Functional design document and other software phase’s documents to understand the functionalities implemented in a particular module, before starting the testing.

Co-ordinate with offshore and onsite team members.

Responsible for supplying QC lead with project status or communicating project status to PM.

Defect tracking and reporting the bugs by using Quality Centre and Issue Tracker

Reviewing the test case and test scenario