Ahammad Basha Shaik
Chennai
Summary
Having 2.1 years of L1.5 and L2 Production Support experience with expertise in managing and supporting equities applications in the banking domain. Skilled in Incident management, Change management and Release management.
Overview
2
2
years of professional experience
Work History
Senior Executive
HCL
Chennai
09.2022 - Current
- Provide high-quality, efficient support services to business users while adhering to support standards, as determined by support management.
- Collaborated with support, infrastructure, and development teams for incident management.
- Monitored and maintained job execution processes using Autosys.
- Leveraged SQL Developer tool to generate comprehensive user reports.
- Collaborating with Development and QA: Reviewing release notes, build artifacts, and deployment schedules to ensure compatibility and readiness.
- Execution and Validation: Running deployment tasks, such as patching, configuration changes, application updates, and ensuring that health checks are successfully passed post-deployment.
- Monitoring: Monitoring the deployment closely to identify issues early, and implementing rollback plans when necessary.
- Ensured new release stability and expected performance by monitoring application logs, system health, and performance metrics.
- Performed post-mortem analysis to determine root causes of deployment failures.
- Investigation: Any issues that arise after deployment, and escalating complex problems to L3 support or development teams.
- Coordinating Across Teams: Facilitating communication and collaboration between the development, infrastructure, and support teams to ensure smooth deployments and resolutions.
- Handled incident management, change management, and problem resolution.
Education
BTech - Computer Science
Prakasam Engineering College
01.2022
Skills
- SQL
- Unix/Linux
- Oracle Database
- Shell scripting
- Git
- Windows
- Technical support
- Log analysis
- Troubleshooting
- ITRS Geneos
- Autosys
- IBM UDeploy
- SaaS
- Tectia Terminal
- SQL Developer
- ServiceNow
- Ticketing
- ITIL Framework
- ITSM
- Problem Management
- Incident Management
- Change Management
- Process Management
- Analytical Problem Solving
- Continuous improvement
- Strong communication
- Team player
Career Profile - Current Position
Senior Executive, HCL, Chennai, Tamil Nadu, 09/22, Present
Timeline
Senior Executive
HCL
09.2022 - Current
BTech - Computer Science
Prakasam Engineering College
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