AHAMMED SAKEER
Kozhikode
Summary
Talented professional brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones, and managing deliverables. Highly organized leader with great attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Kameda Infologics
Trivandrum
01.2024 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members
Key Account Manager /IT Project Manager
Software Associates Information Technologies Pvt Ltd
Kozhikode
09.2016 - 12.2023
- Coordinate with other departments to meet client needs.
- Project Management / Handling
- Develop new business with existing clients.
- Prepare reports on account status.
- Identify and resolve issues to keep clients satisfied.
- Maintain and develop relationships with key accounts.
- Negotiate contracts and terms with key accounts.
- Identify and resolve issues to keep key accounts satisfied.
- Prepare reports on key account activity.
- Develop strategies to grow key accounts.
Support Manager
Software Associates Information Technologies Pvt Ltd.
Kozhikode
10.2011 - 09.2016
- Handle escalated customer issues and complaints
- Monitor support staff performance and identify areas for improvement
- Develop and implement support policies and procedures
- Ensure that all support staff are properly trained and equipped to handle customer inquiries and issues
- Manage and oversee all support staff and operations
- Manage and coordinate all aspects of technical support for customers
- Ensure customer satisfaction by providing prompt and accurate resolution of customer issues
- Escalate customer issues to appropriate internal teams as necessary
Technical Support Engineer
Software Associates Information Technologies Pvt Ltd.
Kozhikode
09.2007 - 08.2011
- Resolve technical issues for customers via phone, email, or chat
- Follow up with customers to ensure their technical issues have been resolved
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Act as the first point of contact for customers seeking technical assistance
- Escalate complex customer issues to senior level technicians or managers as necessary
Education
Post Graduate Diploma In Business Administration - Client Relationship Management
Symbiosis
Pune12.2023
Bachelor Of Business Administration - Business Administration
Bharathiar University
Coimbatore05.2019
Computer Operating and Programming Assistant - IT
NCVT
Kozhikode12.2006
Skills
- Project Management
- Team Lead
- SQL queries
- Client Relationship Development
- Risk Management
- Problem solving
- Analytical Skills
- Project tracking
- Management Skills
- Requirement gathering and documentation
- Teamwork
- Account Management
- Interpersonal Skills
- Communication Skills
- Microsoft Office
- Microsoft PowerPoint
- Zoho Project Tool
- Root Cause Analysis
Certification
- ITIL
- Foundations of Project Management
- Agile Project Management
- Project Initiation:Starting a Successful Project
- Project Planning : Putting it All together
- Customer Experience Master Class
- Negotiation Skill-Negotiation for Success
- Sales Boot Camp - Be a Sales Super Star
- Foundational Skills for First-time Managers
- Management Development Program on Digital Business Platform
- MTA - Security Fundamental
- MTA - Networking Fundamental
- Ethical Hacking Associate
Languages
English - Advanced (C1), Malayalam - Bilingual or Proficient (C2)
Timeline
Project Manager
Kameda Infologics
01.2024 - Current
Key Account Manager /IT Project Manager
Software Associates Information Technologies Pvt Ltd
09.2016 - 12.2023
Support Manager
Software Associates Information Technologies Pvt Ltd.
10.2011 - 09.2016
Technical Support Engineer
Software Associates Information Technologies Pvt Ltd.
09.2007 - 08.2011
Post Graduate Diploma In Business Administration - Client Relationship Management
Symbiosis
Bachelor Of Business Administration - Business Administration
Bharathiar University
Computer Operating and Programming Assistant - IT
NCVT
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